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At Four Seasons Resort and Residences Whistler the Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Concierge, you’ll ensure service excellence by responding to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. The role is suited to someone who thrives in a fast-paced setting, has a high level of detail, and has dedication to serving our guests. You’ll be part of a team that balances high service volume with a strong commitment to thoughtful guest experiences.
Job Responsibility
Collaborate with guests' pre-arrival and during their stay to understand preferences and provide tailored recommendations
Respond to a wide range of guest requests, adding personal touches to ensure maximum satisfaction while adhering to Four Seasons’ standards
Send and follow up on pre-arrival emails
Address and resolve guest concerns and inquiries regarding hotel services, events, hours of operation, and directions
Engage with guests in person and over the phone in accordance with Four Seasons’ service standards
Demonstrate extensive knowledge of Whistler activities and attractions, and coordinate ticketing, reservations, and information for guests
Requirements
Preferred background in luxury hotel Front Office, Concierge, or Guest Services and experience with Opera PMS is a plus
Essential ability to quickly and positively establish rapport
Knowledge of Whistler and surrounding areas is highly desirable but not mandatory
Demonstrated strong written and oral presentation skills
Proficiency in the English language, both written and orally
Strong attention to detail and the ability to thrive in a fast-paced environment
Valid work authorization for Canada
Nice to have
Experience with Opera PMS
Knowledge of Whistler and surrounding areas
What we offer
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Complimentary meal provided every shift in our staff cafeteria
Paid time off
vacation days and additional floating holidays per year
Excellent training and development programs and employee recognition events
Exclusive discount and travel programs with Four Seasons worldwide