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Concierge

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Four Seasons

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Location:
United States of America , San Francisco

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

40.52 USD / Hour
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Job Description:

This key guest service role responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

  • Assure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
  • Knows what activities are available in the city and establishes close contacts with vendors
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Resolves customer complaints
  • Assists customers in all inquiries in connection with hotel services
  • Responds to all guest requests in an accurate and timely manner
  • Stores and retrieves guest luggage and packages
  • Utilizes software programs to input special arrangements and assure proper billing
  • Processes packages, faxes, messages, and mail

Requirements:

  • Minimum of two years’ experience in hotel concierge
  • Above average communication skills - both written and oral
  • Ability to quickly and positively establish rapport
  • Ability to cope with stress and work in a high volume operation
  • Above-average multi-tasking skills

Nice to have:

  • Luxury environment experience
  • Degree in hospitality or similar
  • Bilingual
  • Prior experience in a luxury hotel/environment
  • Current Four Seasons employee
What we offer:
  • Generous medical, dental & vision insurance plans
  • 401k Retirement plan
  • 8 weeks of New Parental Leave Pay
  • Fur Baby/Pet Insurance
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Paid holidays, vacation & sick days
  • Laundered Employee Uniform

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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