Concierge

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
• Review shift logs/daily memo books and document pertinent information in logbooks
• Monitor club lounge for seating availability, service, safety, and well-being of guests
• Report accidents, injuries, and unsafe work conditions to manager
• and complete safety training and certifications
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification required

$500 Hiring Bonus