Concierge Job at Atria Senior Living (Roslyn)

Job Responsibility

Serves as point of contact for all resident requests and telephone calls except those of an emergency nature
Coordinates services for residents and their family members
Maintains extremely high standards of customer service
Answers questions regarding local stores, attractions and services
Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming
Coordinates the community’s transportation schedule
Serves as a liaison between the dining room and residents
May supervise the front desk reception staff and drivers
maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed
May drive company vehicle from community to social and other various destinations
May perform other duties as assigned

High school diploma or general education degree (GED)
or one to three years related experience and/or training
or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Must successfully complete all Atria specified training programs
Able to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Able to work various schedules and shifts as needed
Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier