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Concierge

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Four Seasons

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Location:
Tunisia , Tunis

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A Concierge Agent in a luxury hotel is responsible for delivering exceptional guest experiences by providing personalized assistance, expert recommendations, and discreet problem-solving. This role requires strong knowledge of local attractions, refined communication skills, and a commitment to service excellence aligned with five‑star hospitality standards.

Job Responsibility:

  • Warmly welcome guests and provide an elegant, professional first impression
  • Offer personalized recommendations for dining, entertainment, shopping, cultural activities, and local experiences
  • Assist with reservations (restaurants, events, tours, transportation, spa, etc.)
  • Coordinate guest requests promptly and discreetly while maintaining high service standards
  • Communicate effectively with all departments (Front Office, Housekeeping, Transportation, Food & Beverage, Security)
  • Arrange special requests such as amenities, celebrations, and VIP setups
  • Support Front Office operations during peak periods
  • Maintain excellent knowledge of local attractions, luxury retail, cultural venues, medical services, and transportation options
  • Stay updated on city events, new restaurants, and exclusive experiences relevant to guests
  • Handle inquiries regarding the hotel’s facilities, policies, and services
  • Anticipate guest needs and personalize service to enhance satisfaction
  • Manage complaints or concerns with diplomacy, professionalism, and follow‑through
  • Build long‑term rapport with frequent or VIP guests
  • Maintain a well‑organized concierge desk and accurate logs
  • Handle deliveries, mail, packages, and lost‑and‑found items
  • Track reservations, confirmations, and guest preferences

Requirements:

  • Excellent communication and interpersonal skills
  • Strong local knowledge and passion for creating memorable experiences
  • High level of discretion, professionalism, and emotional intelligence
  • Ability to multitask in a fast‑paced, high‑standard environment
  • Problem-solving ability with a calm, service-oriented approach
  • Fluent in multiple languages (English & French essential
  • additional languages an asset)
  • Familiarity with hotel software (Opera, Concierge systems) is preferred

Nice to have:

  • Familiarity with hotel software (Opera, Concierge systems)
  • Additional languages beyond English and French
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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