Concierge

• Supply Residence owners/guests with directions and information
• Understand and assist with Residence owners’ reservation services (HRS)
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
• Assists with Bell/valet services for Residence owners when requesting for their vehicles
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
• Arrange transportation for Residence owners/guests/visitors
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
• Respond to special requests from Residence owners/guests with unique needs
• Contact appropriate individual or department as necessary to resolve call, request, or problem
• Gather, summarize, and utilize information about all third-party vendors who may assist in repairing the residence owners’ units
• Monitor and maintain that all service agreements are signed by the Residence owners, work orders are in place and uploaded into system and proof of insurance is up to date
• Monitor and maintain the cleanliness of the lobby and work areas
• Announce all visitors, contractors, decorators, realtors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
• Provide proper documentation and visitor passes
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
• Act as dispatcher when necessary
• Lock property entrances during designated times
• Respond to the scene of residence owner /guest/employee accidents and determine if emergency aid is required
• Administer first aid/CPR to residence owner/ guests/employees as required
• Assist residence owners/ guests/employees during emergency situations
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Communicate specified information regarding accidents to EMS/medical personnel as required
• Defuse disturbances/altercations
• Respond to domestic problems with Residence owners/guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle business interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Address service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every Residence owner and guest
• Anticipate service needs
• Actively listen and respond positively to questions, concerns, and requests
• Document all requests/complaints and communicate such to appropriate personnel
• Complete preference forms and implement in the system and follow up on any changes
• Assist other employees to maintain proper coverage and prompt service
• Provide assistance to individuals with disabilities
• Legibly complete requisition for additional supplies/materials and submit to Residence General Manager
• Maintain updated resource materials on all vendors and information to accommodate requests
• Legibly document maintenance needs on work orders, implementing them into system and submit to Residence General Manager
• Legibly document all pertinent information in log(s)
• Accept, document and distribute packages
• Accept document and distribute dry-cleaning and any other items received for the Residence owners
• Monitor, send, and distribute faxes
• Complete and monitor all Residence Owners profiles in system

• UK Driving License: A valid UK driving license is compulsory for this position
• Security License: While not mandatory, having a security license is preferable and will be considered an advantage
• Ability to respond to and coordinate requests for special arrangements or services
• Ability to arrange transportation
• Ability to maintain coverage of Concierge area
• Ability to respond to special requests from Residence owners/guests with unique needs
• Ability to contact appropriate individual or department to resolve calls, requests, or problems
• Ability to gather, summarize, and utilize information about third-party vendors
• Ability to monitor and maintain service agreements, work orders, and proof of insurance
• Ability to announce visitors and permit access to only authorized visitors
• Ability to provide proper documentation and visitor passes
• Ability to monitor CCTV, alarm systems, and fire life safety systems
• Ability to act as dispatcher
• Ability to lock property entrances during designated times
• Ability to respond to accidents and determine if emergency aid is required
• Ability to administer first aid/CPR
• Ability to assist during emergency situations
• Ability to notify appropriate individuals in the event of incidents
• Ability to communicate specified information to EMS/medical personnel
• Ability to defuse disturbances/altercations
• Ability to respond to domestic problems
• Ability to complete incident reports
• Ability to handle business interruptions and complaints
• Ability to resolve safety hazard situations
• Ability to escort unwelcome persons from the property
• Ability to report to scenes of vehicle accidents/thefts
• Ability to call for assistance using proper code responses
• Ability to address service needs in a professional, positive, and timely manner
• Ability to welcome and acknowledge Residence owners and guests
• Ability to anticipate service needs
• Ability to actively listen and respond positively to questions, concerns, and requests
• Ability to document all requests/complaints
• Ability to complete preference forms and implement in the system
• Ability to assist other employees
• Ability to provide assistance to individuals with disabilities
• Ability to legibly complete requisitions for supplies
• Ability to maintain updated resource materials on vendors
• Ability to legibly document maintenance needs
• Ability to legibly document all pertinent information in log(s)
• Ability to accept, document and distribute packages
• Ability to accept, document and distribute dry-cleaning
• Ability to monitor, send, and distribute faxes
• Ability to complete and monitor all Residence Owners profiles in system

Security License