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As a Concierge, you are a key ambassador of the hotel, providing exceptional service and personalized recommendations that elevate each guest’s experience. With your deep local knowledge, professional demeanor, and passion for hospitality, you will assist guests with everything from dinner reservations and transportation to curated experiences, always delivered with warmth, efficiency, and attention to detail.
Job Responsibility:
Provide personalized guest services, including reservations, recommendations, and information about local attractions
Assist guests with transportation arrangements, event bookings, and special requests
Maintain up-to-date knowledge of the property, amenities, and surrounding areas to offer accurate information
Handle guest inquiries and complaints promptly, ensuring a positive experience
Collaborate with other departments to fulfill guest needs and enhance overall satisfaction
Requirements:
Exceptional Customer Service Skills: A strong ability to anticipate and fulfill guest needs with a friendly and welcoming demeanor
Local Knowledge: Extensive knowledge of the local area, including attractions, restaurants, entertainment, and events, to provide guests with valuable recommendations
Excellent Communication Skills: Proficient in both verbal and written communication, ensuring clear and effective interactions with guests, staff, and external partners
Problem-Solving Skills: Ability to think quickly and creatively to resolve guest inquiries or issues efficiently and effectively
Multitasking Ability: Capable of handling multiple requests and tasks simultaneously without compromising service quality
Attention to Detail: A keen eye for details to ensure accuracy in bookings, reservations, and special requests
Professionalism and Discretion: Maintains a high level of professionalism and confidentiality when dealing with sensitive guest information
Strong Networking Skills: Ability to build and maintain relationships with local businesses and service providers to facilitate guest requests
Technological Proficiency: Familiarity with hotel management systems and reservation platforms to manage guest requests and bookings efficiently
Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays, to accommodate guest needs
Cultural Awareness: Understanding of diverse cultures and customs to provide personalized service to international guests
Sales and Upselling Skills: Ability to promote hotel services and local experiences effectively, enhancing revenue opportunities for the property
Team Collaboration: Works well with other departments, such as front desk, housekeeping, and food & beverage, to ensure a seamless guest experience
Positive Attitude: Maintains an enthusiastic and upbeat demeanor, creating a welcoming environment for guests
Commitment to Excellence: A genuine desire to exceed guest expectations and contribute to creating memorable experiences during their stay
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)