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Concierge

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Pyramid Global Hospitality

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Location:
United States , West Palm Beach

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Job Responsibility:

  • Greet customers immediately with a friendly and sincere welcome
  • Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
  • Promptly answer telephone calls using positive and clear English communication
  • Record messages
  • Retrieve messages and communicate the content to the guest
  • Retrieve mail, small packages, and facsimiles for customers as requested
  • Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel
  • Promptly respond to requests for dentists, doctors, childcare, florists, etc
  • Distribute printed materials such as brochures of local attractions or other Hotel information
  • Organize, set-up and monitor food & beverage program in Concierge Lounge
  • Assist guests with food and beverage, including serving guests and cleanup
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
  • Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
  • Remain calm and alert especially during emergency situations and heavy hotel activity
  • Plan and implement detailed steps by using experienced judgement and discretion

Requirements:

  • High school diploma or equivalent
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Advanced knowledge of the local area
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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