Concierge Job at Pyramid Global Hospitality (West Palm Beach)

Job Description

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Job Responsibility

Greet customers immediately with a friendly and sincere welcome
Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
Promptly answer telephone calls using positive and clear English communication
Record messages
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages, and facsimiles for customers as requested
Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel
Promptly respond to requests for dentists, doctors, childcare, florists, etc
Distribute printed materials such as brochures of local attractions or other Hotel information
Organize, set-up and monitor food & beverage program in Concierge Lounge
Assist guests with food and beverage, including serving guests and cleanup
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgement and discretion

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Advanced knowledge of the local area
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

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