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Four Seasons is powered by our people. We are a collective of individuals who crave to become better... The Concierge is responsible for responding to a wide variety of guest requests...
Job Responsibility:
Respond to a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations to achieve maximum customer satisfaction
handle all guest interactions with highest hospitality and professionalism
process packages, faxes, messages, and mail
comply with Four Seasons' Work Rules and Standards of Conduct
work harmoniously with coworkers
assure desk collateral and local information are updated
store and retrieve guest luggage and packages
utilize software to input special arrangements and assure proper billing.
Requirements:
Minimum two years of related work
high analytical and organizational skills
speaking, writing and reading English
positive attitude and willing to learn
flexible schedule and ability to work different shifts, holidays and weekends.
What we offer:
Part of cohesive team with opportunities to build global career
access to robust benefit plan
opportunity to engage in diverse and challenging work