Concierge

MAIN SCOPE AND PURPOSE OF THE ROLE: Responsible for providing a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay / experience in our hotel, in order to both meet and exceed their expectations, whilst maximizing revenue and promotion of the hotels’ outlets where applicable. Booking dinner reservations, transportation and generally making the impossible, possible are all par for the course. Have a general knowledge of the surrounding area and acceptable interpersonal and guest relations skills. Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests. Intuitively creating complex itineraries to meet and exceed guest expectations. Supervising the team of Luggage Porters. Be the face of our hotel and ensure a memorable reception experience for Guests. To be able to work to the standards of Luxury Collection Hotels.