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A Concierge & Valet Services Associate is a customer service professional who serves as the visible point person for a high-rise residential community. This role combines the traditional responsibilities of a concierge with valet service duties to provide a seamless, upscale experience for residents and guests. The associate is available to always assist, offering personalized support, local area expertise, and hands-on service.
Job Responsibility:
Welcome and Greet: Warmly welcomes residents, guests, and visitors to the facility, ensuring a professional and friendly first impression
Valet Services: Safely Park and retrieve resident and guest vehicles
Maintain valet logs and ensure proper handling of keys
Assist with loading/unloading luggage or packages as needed
Resident Support: Receive and manage package deliveries at the front desk
Coordinate dry cleaning pickup/drop-off and other personal errands
Create reservations for building amenities (e.g., lounge, fitness center, guest suites)
Administrative Tasks: Perform various administrative and managerial tasks in support of the facility’s mission
Maintain accurate records and logs related to concierge and valet services
Local Expertise: Provide directions and recommendations for dining, entertainment, and services in the surrounding area
Other duties as assigned
Requirements:
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong professional communication skills (phone, written, verbal)
Excellent customer service and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Familiarity with basic vehicle handling and safety protocols
Self-motivated, proactive, detail-oriented, and a team player
High School Diploma or GED required
1–3 years of related experience in hospitality, customer service, or valet operations
Valid driver’s license with a clean driving record (required for valet duties)