Concierge - The Lucan, Autograph Collection Residences

• Supply Residence owners/guests with directions and information
• Understand and assist with Residence owners' reservation services (HRS)
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
• Assists with Bell/valet services for Residence owners when requesting for their vehicles
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
• Arrange transportation for Residence owners/guests/visitors
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
• Respond to special requests from Residence owners/guests with unique needs
• Contact appropriate individual or department as necessary to resolve call, request, or problem
• Gather, summarize, and utilize information about all third-party vendors
• Monitor and maintain that all service agreements are signed
• Monitor and maintain the cleanliness of the lobby and work areas
• Announce all visitors to Residence owners before allowing them to go up
• Provide proper documentation and visitor passes
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
• Act as dispatcher when necessary
• Lock property entrances during designated times
• Respond to the scene of residence owner/guest/employee accidents and determine if emergency aid is required
• Administer first aid/CPR to residence owner/ guests/employees as required
• Assist residence owners/ guests/employees during emergency situations
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Communicate specified information regarding accidents to EMS/medical personnel as required
• Defuse disturbances/altercations in accordance with company policies and procedures
• Respond to domestic problems with Residence owners/guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle business interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property
• Report to scenes of vehicle accidents/thefts and document all required information
• Call for assistance using proper code responses
• Address service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting
• Anticipate service needs
• Actively listen and respond positively to questions, concerns, and requests
• Document all requests/complaints and communicate such to appropriate personnel
• Complete preference forms and implement in the system
• Assist other employees to maintain proper coverage and prompt service
• Provide assistance to individuals with disabilities
• Legibly complete requisition for additional supplies/materials and submit to Residence General Manager
• Maintain updated resource materials on all vendors and information to accommodate requests
• Legibly document maintenance needs on work orders, implementing them into system and submit to Residence General Manager
• Legibly document all pertinent information in log(s)
• Accept, document and distribute packages
• Accept document and distribute dry-cleaning and any other items received for the Residence owners
• Monitor, send, and distribute faxes
• Complete and monitor all Residence Owners profiles in system

• Supply Residence owners/guests with directions and information
• Understand and assist with Residence owners' reservation services (HRS)
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
• Assists with Bell/valet services for Residence owners when requesting for their vehicles
• UK Driving License: A valid UK driving license is compulsory for this position
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
• Arrange transportation for Residence owners/guests/visitors
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
• Respond to special requests from Residence owners/guests with unique needs
• Contact appropriate individual or department as necessary to resolve call, request, or problem
• Gather, summarize, and utilize information about all third-party vendors
• Monitor and maintain that all service agreements are signed
• Monitor and maintain the cleanliness of the lobby and work areas
• Announce all visitors to Residence owners before allowing them to go up
• Provide proper documentation and visitor passes
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
• Act as dispatcher when necessary
• Lock property entrances during designated times
• Respond to the scene of residence owner/guest/employee accidents and determine if emergency aid is required
• Administer first aid/CPR to residence owner/ guests/employees as required
• Assist residence owners/ guests/employees during emergency situations
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Communicate specified information regarding accidents to EMS/medical personnel as required
• Defuse disturbances/altercations in accordance with company policies and procedures
• Respond to domestic problems with Residence owners/guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle business interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property
• Report to scenes of vehicle accidents/thefts and document all required information
• Call for assistance using proper code responses
• Address service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting
• Anticipate service needs
• Actively listen and respond positively to questions, concerns, and requests
• Document all requests/complaints and communicate such to appropriate personnel
• Complete preference forms and implement in the system
• Assist other employees to maintain proper coverage and prompt service
• Provide assistance to individuals with disabilities
• Legibly complete requisition for additional supplies/materials and submit to Residence General Manager
• Maintain updated resource materials on all vendors and information to accommodate requests
• Legibly document maintenance needs on work orders, implementing them into system and submit to Residence General Manager
• Legibly document all pertinent information in log(s)
• Accept, document and distribute packages
• Accept document and distribute dry-cleaning and any other items received for the Residence owners
• Monitor, send, and distribute faxes
• Complete and monitor all Residence Owners profiles in system

Security License