Concierge Supervisor Job at Canteen (Toronto)

Concierge Supervisor

Canteen

Location:
Canada , Toronto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

30.00 CAD / Hour

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Job Description:

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian bank’s headquarters, you are the face of premium hospitality. Your creativity, personal commitment, and sophisticated approach will make a profound positive impact on valued clients, executives, and guests. The role involves anticipating needs, curating bespoke experiences, and ensuring seamless, high-touch service, upholding the prestigious image of both the dining establishment and the bank. The Concierge Supervisor provides essential, high-level support for catering and events. This role demands sophisticated judgment, astute discretion, and rigorous adherence to all health, safety, and security protocols.

Job Responsibility:

Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions
Anticipate operational challenges and implement high-level solutions for seamless service
Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle
Ensure prompt, professional responses to all inquiries, reflecting 5-star standards
Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns
Strategically develop weekly schedules for optimal staffing
Provide expert coverage for breaks and vacations, ensuring uninterrupted service
Spearhead the evolution of concierge training programs and personnel development
Oversee high-volume administrative projects, maintaining rigorous detail and accountability
Monitor concierge metrics and facilitate the attainment of operational and strategic goals
Audit all communication channels, utilizing expert judgment to escalate matters of high strategic importance
Serve as the initial point of escalation for internal inquiries, providing clear guidance to the team
Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance
Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders
Expertly coordinate intricate dietary requirements and specialized orders with precision and care
Manage sensitive requests for financial documentation with the highest level of precision and confidentiality
Work cohesively with all stakeholders to deliver a seamless, client-centric experience
Deliver high-level service during daytime and evening engagements, strictly adhering to Banquet Event Order specifications
Actively participate in strategic briefings with Front-of-House and Back-of-House teams for total operational alignment

Requirements:

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred
Proficiency in Microsoft Office required
EMS is an asset
Professional telephone and email etiquette required
Attention to detail and organizational skills while working effectively at a fast pace
Ability to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service
Flexible availability – opening, mid, and closing shifts as required

What we offer:

Health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program which provides access to 24/7 support, resources, and information
Learning and career opportunities

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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