Concierge Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Wuhan

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Concierge Supervisor at Sheraton Grand Wuhan Hankou Hotel is responsible for responding to guest requests, providing information about the property and surrounding area, and ensuring guest satisfaction. The role also involves assisting in hiring, training, and managing employees, as well as adhering to company policies and standards.

Job Responsibility:

Respond to guest requests for special arrangements or services
Gather, summarize, and provide information to guests about the property and the surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
June 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Concierge Supervisor