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Concierge Supervisor

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Marriott Bonvoy

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Location:
Indonesia , Ubud

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Concierge Supervisor at Hiliwatu Bali Ubud, a Tribute Portfolio Resort, your role involves overseeing front-of-house operations, assisting guests, and guiding team members to deliver excellent service. Responsibilities include completing cashier duties, processing guest check-ins, and maintaining quality standards.

Job Responsibility:

  • Complete designated cashier and closing reports in the computer system
  • review shift logs/daily memo books and document pertinent information in logbooks
  • contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
  • process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • sell a room/accommodation to guests without reservations based on availability
  • ensure rates match market codes and that any exceptions are documented
  • ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room
  • assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships with others
  • ensure adherence to quality expectations and standards
  • stand, sit, or walk for an extended period of time or for an entire work shift
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • perform other reasonable job duties as requested by supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience

Additional Information:

Job Posted:
October 02, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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