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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Concierge Supervisor

Malaysia, Putrajaya · Job Posted July 04, 2026
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Job Description

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

Job Responsibility

  • Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Ensure that any outstanding requests from the previous day receive priority and are resolved
  • Monitor inventory and order general office supplies
  • Notify Loss Prevention/Security of any guest reports of theft
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • High school diploma or G.E.D. equivalent
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