Concierge Supervisor Job at Four Seasons (Madrid)

Concierge Supervisor

As a Concierge Supervisor at Hiliwatu Bali Ubud, a Tribute Portfolio Resort, you...

Location

Indonesia , Ubud

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
review shift logs/daily memo books and document pertinent information in logbooks
contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
sell a room/accommodation to guests without reservations based on availability
ensure rates match market codes and that any exceptions are documented
ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room
assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
report accidents, injuries, and unsafe work conditions to manager

Fulltime

Supervisor-Concierge

Supervisor-Concierge position at Le Meridien Hyderabad, responsible for respondi...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees

What we offer

Equal opportunity employer
Valuing and celebrating unique backgrounds of associates
Non-discrimination policy
Inspiring work environment celebrating culture
Opportunities for career growth within Marriott International portfolio

Fulltime

Concierge Supervisor

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian ba...

Location

Canada , Toronto

Salary:

30.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred
Proficiency in Microsoft Office required
EMS is an asset
Professional telephone and email etiquette required
Attention to detail and organizational skills while working effectively at a fast pace
Ability to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service

Job Responsibility

Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions
Anticipate operational challenges and implement high-level solutions for seamless service
Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle
Ensure prompt, professional responses to all inquiries, reflecting 5-star standards
Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns
Strategically develop weekly schedules for optimal staffing
Provide expert coverage for breaks and vacations, ensuring uninterrupted service
Spearhead the evolution of concierge training programs and personnel development
Oversee high-volume administrative projects, maintaining rigorous detail and accountability
Monitor concierge metrics and facilitate the attainment of operational and strategic goals

What we offer

Health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program which provides access to 24/7 support, resources, and information
Learning and career opportunities

Fulltime

Bell Attendant

To provide a personal service to all the guests, fully aware and following the h...

Location

United Arab Emirates , Ras Al-Khaimah

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
To assist guests with room changes in coordination with the Front Office department
To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures
To be aware of the room set ups and to inform the guests accordingly (rooming)
To check the cars and rooms for forgotten items and to respect the Lost & Found procedures
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility

Fulltime

Concierge Supervisor

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or Bachelor’s Degree
European Passport or legal right to work in Greece
Fluency in English
proficiency in Greek is an advantage
A second foreign language is a plus
Previous experience in guest-oriented services is required
Les Clefs d’Or membership is favorable
Strong leadership, organizational, and interpersonal skills
Ability to handle multiple priorities in a fast-paced, luxury environment

Job Responsibility

Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts
Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences
Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions
Monitor and reconcile commission-based services, guest orders, and related financial transactions
Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events
Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency
Organize and coordinate team-building activities to foster a positive work culture
Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity

What we offer

Competitive salary and comprehensive benefits package
Complimentary employee meals, bus transportation, uniform & laundry services
Ticket Restaurant monthly allowance of €100
Complimentary nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program and access to global Training & Development programs

Fulltime

Concierge Coordinator

We have streamlined the most consistent + tech-driven experience in the short-te...

Location

Multiple , Remote

Salary:

16.00 - 19.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Fluent English speaker
2-3+ years VIP Customer Service and/or Concierge experience required
Background in the Luxury Travel industry strongly preferred
Background in Sales and/or a Call Center environment preferred
Positive, enthusiastic, and passionate about the travel & hospitality industry
Ability to understand and convey issues and technical concepts
Strong sense of team mentality and reliability, a self-starter
Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
Strong written and verbal communication skills and excellent attention to detail
Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs

Job Responsibility

Sell Concierge services to guests with a focus on quarterly team revenue goals
Create itineraries and experiences that enhance the guest's stay
Create proposals & itineraries to bring our offer to life for guests
Interact with guests via phone, SMS, and email to ensure customer satisfaction
Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
Keep relevant systems updated with customer information and confirmation details
Provide knowledgeable and correct information on AvantStay properties and policies

Fulltime

Residences Senior Concierge

The Four Seasons Private Residences Bangkok at Chao Phraya River is looking for ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for excellence
Expertise in Residential Concierge
Proven leadership experience
Firm knowledge of the area
Extremely organized
Ability to multi-task
Valid work authorization for Thailand

Job Responsibility

Act as a Shift Leader managing the daily operations of the Residential Front Office
Check daily shift checklists
Assist Concierge Supervisor in planning the staff roster
Assist with the Residential On-boarding process
Ensure financial and credit procedures are followed
Support following up on overdue utilities payment and assessment fees
Actively manage Housekeeping and Engineering A la Carte Services
Take action in matters related to safety, security, satisfaction and well-being of residents and employees
Respond to residential complaints
Handle all resident interactions with the highest level of hospitality and professionalism

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Wheels Supervisor

W Brisbane located at 81 North Quay, Brisbane City is hiring a Wheels Supervisor...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Outstanding guest service skills
Experience in supervising a team
Open Driver’s License
Experience with Opera property management system
Armed with smart solutions and a can-do attitude
Energised in a fast-paced environment
Excellent grooming and presentation skills
Must be available to work AM, PM, and Overnight Shifts

Job Responsibility

Lead our Concierge Team in delivering a wide range of services that guide guests through their entire stay
Provide our guests with the 'W' experience and surprise and delight them every moment you get
Focus on Loyalty and Guest Service

What we offer

The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
‘Great Places to Work’ certified
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Fulltime

Concierge Supervisor

Four Seasons

Location:
Spain , Madrid

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Job Description:

Job Responsibility:

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Nice to have:

Additional Information:

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