Concierge Supervisor Job at Four Seasons (Madrid)

Concierge Supervisor

Our company is seeking a highly motivated and organized Corporate Concierge to j...

Location

Canada , Toronto

Salary:

26.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in administration or customer service
Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills
Well-developed organization skills, ability to adapt to changing circumstances with ease
Proficiency in Event Management Software, EMS is a bonus
Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Job Responsibility

Greet each guest or client warmly and builds memorable experiences for all guests
Coordinate service based on each client’s individual needs, according to event BEOs (Banquet Event Orders)
Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary
Use a “personal touch” in all email correspondence with clients before, during, and after events
Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors
Collaborate with the Events Team to address needs on the conference floors and premium dining floors
Demonstrate the ability to think creatively and solve problems based on the needs of the business
Anticipate, identify, communicate, and seek solutions for operational challenges
Manage incoming phone calls and client requests in a timely manner
Read and respond to email correspondence as required

What we offer

Health and Safety
Health Benefits (comprehensive health, vision, and dental care coverage)
A Focus on Mental Health and Wellness
Employment Assistance Program
Diversity Inclusion Action Councils (DIAC)

Fulltime

Concierge Supervisor

Location

Vietnam , Nha Trang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up
Gather, summarize, and provide information to guests about the property and surrounding area
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information
Ensure any outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees

Fulltime

Concierge Supervisor

Concierge Supervisor will respond to a variety of requests in a timely and effic...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Ability to build and maintain positive relationships with all guests
Ability to remain calm, clear‑thinking, and composed in pressure situations
Strong attention to detail with excellent organization and follow‑up skills
Ability to maintain strict guest confidentiality
Ability to work independently with minimal supervision
Ability to work cohesively with other departments as part of a team

Job Responsibility

Takes the lead in day-to-day performance of the staff
Coaches staff to achieve Core and Service Culture standards
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Concierge Supervisor

Respond to guest requests for special arrangements or services (e.g., transporta...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Ensure that any outstanding requests from the previous day receive priority and are resolved
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of any guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Fulltime

Concierge Supervisor

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian ba...

Location

Canada , Toronto

Salary:

30.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred
Proficiency in Microsoft Office required
EMS is an asset
Professional telephone and email etiquette required
Attention to detail and organizational skills while working effectively at a fast pace
Ability to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service

Job Responsibility

Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions
Anticipate operational challenges and implement high-level solutions for seamless service
Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle
Ensure prompt, professional responses to all inquiries, reflecting 5-star standards
Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns
Strategically develop weekly schedules for optimal staffing
Provide expert coverage for breaks and vacations, ensuring uninterrupted service
Spearhead the evolution of concierge training programs and personnel development
Oversee high-volume administrative projects, maintaining rigorous detail and accountability
Monitor concierge metrics and facilitate the attainment of operational and strategic goals

What we offer

Health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program which provides access to 24/7 support, resources, and information
Learning and career opportunities

Fulltime

Concierge Supervisor

As a Concierge Supervisor at Hiliwatu Bali Ubud, a Tribute Portfolio Resort, you...

Location

Indonesia , Ubud

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
review shift logs/daily memo books and document pertinent information in logbooks
contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
sell a room/accommodation to guests without reservations based on availability
ensure rates match market codes and that any exceptions are documented
ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room
assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
report accidents, injuries, and unsafe work conditions to manager

Fulltime

Concierge Supervisor

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or Bachelor’s Degree
European Passport or legal right to work in Greece
Fluency in English
proficiency in Greek is an advantage
A second foreign language is a plus
Previous experience in guest-oriented services is required
Les Clefs d’Or membership is favorable
Strong leadership, organizational, and interpersonal skills
Ability to handle multiple priorities in a fast-paced, luxury environment

Job Responsibility

Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts
Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences
Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions
Monitor and reconcile commission-based services, guest orders, and related financial transactions
Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events
Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency
Organize and coordinate team-building activities to foster a positive work culture
Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity

What we offer

Competitive salary and comprehensive benefits package
Complimentary employee meals, bus transportation, uniform & laundry services
Ticket Restaurant monthly allowance of €100
Complimentary nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program and access to global Training & Development programs

Fulltime

Supervisor-Concierge

Supervisor-Concierge position at Le Meridien Hyderabad, responsible for respondi...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees

What we offer

Equal opportunity employer
Valuing and celebrating unique backgrounds of associates
Non-discrimination policy
Inspiring work environment celebrating culture
Opportunities for career growth within Marriott International portfolio

Fulltime

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