Concierge Supervisor

• Greet each guest or client warmly and builds memorable experiences for all guests
• Coordinate service based on each client’s individual needs, according to event BEOs (Banquet Event Orders)
• Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary
• Use a “personal touch” in all email correspondence with clients before, during, and after events
• Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors
• Collaborate with the Events Team to address needs on the conference floors and premium dining floors
• Demonstrate the ability to think creatively and solve problems based on the needs of the business
• Anticipate, identify, communicate, and seek solutions for operational challenges
• Manage incoming phone calls and client requests in a timely manner
• Read and respond to email correspondence as required
• Always follow client and company policies
• Always maintain a professional appearance and demeanor
• Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges
• Collaborate with clients to detail meetings as assigned

• Minimum 3 years’ experience in administration or customer service
• Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills
• Well-developed organization skills, ability to adapt to changing circumstances with ease
• Proficiency in Event Management Software, EMS is a bonus
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Proficiency in Event Management Software, EMS is a bonus

• Health and Safety
• Health Benefits (comprehensive health, vision, and dental care coverage)
• A Focus on Mental Health and Wellness
• Employment Assistance Program
• Diversity Inclusion Action Councils (DIAC)