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Concierge Specialist, Gen Ops - Velocity Black (Remote). Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.
Job Responsibility:
Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods
Sourcing content ideas to submit to our Content Team on a weekly basis
Completing end-to-end member requests
Requirements:
High School Diploma, GED, or Equivalent Certification
At least 1 year of Luxury Hospitality experience
Adaptability and multitasking
‘Yes first’ mentality
General knowledge of high end experiences, luxury goods, and restaurants
Experience working with high net worth individuals and clients
Entrepreneurial, problem-solving attitude
Excellent, clear and effective verbal and written communication skills
Experience in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Flexible working hours - available to work on evenings and weekends
Nice to have:
2+ years of experience in Luxury hospitality
What we offer:
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being