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Concierge Specialist, Gen Ops Associate - Velocity Black

United States, Richmond 66700.00 - 76100.00 USD / Year · Job Posted February 20, 2026
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Job Description

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.

Job Responsibility

  • Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods
  • Sourcing content ideas to submit to our Content Team on a weekly basis
  • Completing end-to-end member requests

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Luxury Hospitality experience
  • Adaptability and multitasking
  • ‘Yes first’ mentality
  • General knowledge of high end experiences, luxury goods, and restaurants
  • Experience working with high net worth individuals and clients
  • Entrepreneurial, problem-solving attitude
  • Excellent, clear and effective verbal and written communication skills
  • Experience in a collaborative and transparent environment
  • Ability to work in high-pressure environment with tight deadlines
  • Flexible working hours - available to work on evenings and weekends

Nice to have

  • Bachelors Degree
  • 3+ years of experience in Luxury hospitality

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

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