Concierge-Spa, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Schedule services for individuals and large groups using spa/salon reservations software system. Check in guests, answer questions, promote and sell services, process payments, and provide general spa orientation. Maintain confidentiality, meet quality assurance standards, and assist guests with disabilities. Collaborate with supervisors and other team members in a professional manner.

Job Responsibility:

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies
Obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting
Notify Engineering of maintenance and repair needs
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards.

Requirements:

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience.

What we offer:

Equal opportunity environment
Non-discrimination on any protected basis
Inclusion in a global team.

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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