Concierge-Spa, Marriott Bonvoy

Concierge-Spa

Marriott Bonvoy

Location:
China, Guangzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Concierge-Spa position at W Guangzhou involves scheduling spa and salon services using reservations software, assisting guests, processing payments, and maintaining company policies and standards. Marriott International fosters an environment of inclusivity and cultural diversity.

Job Responsibility:

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Check in guests for appointments
Promote and sell spa/salon services
Notify Engineering of maintenance and repair needs

Requirements:

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Process guest payments for spa/salon services
Obtain payment authorization as needed
Accept and log cash tips for employees
Notify Engineering of maintenance and repair needs
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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