Concierge Spa

• Schedule services for individuals and large groups using spa/salon reservations software system
• call guests to confirm scheduled services
• answer questions about available services
• update the reservations/cancellations list throughout the day
• inform providers of last-minute changes
• resolve scheduling issues as needed by working with supervisor/manager
• check in guests for appointments
• confirm first and last name
• provide general spa orientation to guests upon arrival
• promote and sell spa/salon services
• obtain assigned bank and ensure accuracy of contracted monies
• obtain change required for expected business level
• keep bank secure at all times
• process guest payments for spa/salon services and obtain payment authorization as needed
• accept and log cash tips for employees
• balance, scan, and drop receipts with Accounting
• notify Engineering of maintenance and repair needs
• report accidents, injuries, and unsafe work conditions to manager
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• speak with others using clear and professional language
• answer telephones using appropriate etiquette
• develop and maintain positive working relationships with others
• comply with quality assurance expectations and standards
• stand, sit, or walk for an extended period of time
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• less than 1-year related work experience

No supervisory experience

• Equal opportunity employment
• welcoming and inclusive environment
• adherence to non-discrimination laws