Concierge-Spa, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join JW Marriott Hotel Kuala Lumpur as a Concierge-Spa to deliver thoughtful, heartfelt, forward-thinking service focused on caring for guests. Promote and sell spa services, schedule and confirm appointments, and maintain positive relationships with guests and coworkers while adhering to company policies and standards.

Job Responsibility:

Schedule services for individuals and large groups using spa reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa services
Obtain assigned bank and ensure accuracy of contracted monies
Obtain change required for expected business level
Keep bank secure at all times
Process guest payments for spa services
Obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting
Notify Engineering of maintenance and repair needs
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
None

What we offer:

Opportunities for training, development, and recognition
A luxury environment with a focus on holistic well-being
True camaraderie with a diverse group of coworkers

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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