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Concierge Security Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Tower Hill

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Category:
-

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Contract Type:
Not provided

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Salary:

14.80 GBP / Hour

Job Description:

We are looking for a Concierge Security Officer to provide a visible, professional security presence whilst delivering high-level customer service in a mixed-use property that includes retail, commercial, and luxury residential spaces. This role blends traditional security responsibilities with concierge-style service, ensuring the safety, comfort, and satisfaction of residents, tenants, visitors and clients. The officer serves as a key point of contact at the building’s main reception and represents the property with discretion, courtesy, and professionalism at all times.

Job Responsibility:

  • Maintain a visible security presence to deter unauthorized activity and ensure a safe environment
  • Monitor access points, alarms and life-safety systems
  • Control building access by verifying identification, credentials, and authorisations
  • Conduct regular patrols of interior and exterior areas, including retail, commercial, and residential spaces
  • Respond promptly and effectively to incidents, emergencies, and safety concerns
  • Enforce building rules, policies, and procedures in a professional and customer- focused manner
  • Initialise call out procedures in the event of a crisis situation arising
  • Coordinate with local law enforcement, fire and emergency services when required
  • Complete accurate incident reports, daily activity logs, and shift handovers
  • Additional ad-hoc administration duties and any reasonable requests from the client in relation to the building management
  • Greet residents, tenants, employees, and visitors alike in a courteous and professional manner
  • Provide directions, building information, and general assistance as needed
  • Manage visitor registration, deliveries, and contractor access, issuing keys and passes as required
  • Support resident and tenant requests whilst maintaining security protocols
  • Handle complaints or concerns calmly, escalating issues promptly and appropriately
  • Maintain a polished reception lobby appropriate to a high-end property
  • Communicate clearly and professionally with property management, tenants, residents and team members
  • Demonstrate discretion when handling sensitive or confidential information
  • Serve as an ambassador of the property, upholding its standards and reputation
  • Assist with special events, VIP visits, or high-profile situations as required

Requirements:

  • Two years prior experience as a concierge security officer or in a similar security role preferred
  • Experience in luxury residential, commercial, retail, or mixed-use properties strongly desired
  • Current and valid SIA Door Supervisor or Close Protection License holder
  • Strong customer service and interpersonal skills
  • Ability to remain calm, professional, and decisive under pressure
  • Valid First Aid At Work certificate
  • Excellent Customer Service, literacy and communication skills and have excellent verbal and written English
  • Possess an excellent telephone manner
  • Must be computer literate, with the full range of Microsoft office suite applications
  • Strong observation and situational awareness skills
  • Professional appearance and demeanour
  • Ability to multitask in a fast-paced environment
  • Sound judgment and conflict-resolution skills
  • Ability to stand or sit for extended periods
  • Ability to perform patrol and emergency response duties efficiently and effectively including climbing stairs as required
  • Ability to lift or move objects as necessary (within reasonable limits)
  • A consistently smart appearance in the uniform provided and required by Unitrust
  • Reliability, self-motivation and ability to use own initiative and work without supervision
  • The ability, tact and diplomacy to deal with people including the client, the client’s staff and visitors, in all circumstances including emergencies and other times of stress
  • Self-confidence and an interest in self-development
  • To perform patrol and emergency response duties efficiently and effectively
  • Excellent record of attendance and timekeeping

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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