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We are looking for a Concierge Security Officer to provide a visible, professional security presence whilst delivering high-level customer service in a mixed-use property that includes retail, commercial, and luxury residential spaces. This role blends traditional security responsibilities with concierge-style service, ensuring the safety, comfort, and satisfaction of residents, tenants, visitors and clients. The officer serves as a key point of contact at the building’s main reception and represents the property with discretion, courtesy, and professionalism at all times.
Job Responsibility:
Maintain a visible security presence to deter unauthorized activity and ensure a safe environment
Monitor access points, alarms and life-safety systems
Control building access by verifying identification, credentials, and authorisations
Conduct regular patrols of interior and exterior areas, including retail, commercial, and residential spaces
Respond promptly and effectively to incidents, emergencies, and safety concerns
Enforce building rules, policies, and procedures in a professional and customer- focused manner
Initialise call out procedures in the event of a crisis situation arising
Coordinate with local law enforcement, fire and emergency services when required
Complete accurate incident reports, daily activity logs, and shift handovers
Additional ad-hoc administration duties and any reasonable requests from the client in relation to the building management
Greet residents, tenants, employees, and visitors alike in a courteous and professional manner
Provide directions, building information, and general assistance as needed
Manage visitor registration, deliveries, and contractor access, issuing keys and passes as required
Support resident and tenant requests whilst maintaining security protocols
Handle complaints or concerns calmly, escalating issues promptly and appropriately
Maintain a polished reception lobby appropriate to a high-end property
Communicate clearly and professionally with property management, tenants, residents and team members
Demonstrate discretion when handling sensitive or confidential information
Serve as an ambassador of the property, upholding its standards and reputation
Assist with special events, VIP visits, or high-profile situations as required
Requirements:
Two years prior experience as a concierge security officer or in a similar security role preferred
Experience in luxury residential, commercial, retail, or mixed-use properties strongly desired
Current and valid SIA Door Supervisor or Close Protection License holder
Strong customer service and interpersonal skills
Ability to remain calm, professional, and decisive under pressure
Valid First Aid At Work certificate
Excellent Customer Service, literacy and communication skills and have excellent verbal and written English
Possess an excellent telephone manner
Must be computer literate, with the full range of Microsoft office suite applications
Strong observation and situational awareness skills
Professional appearance and demeanour
Ability to multitask in a fast-paced environment
Sound judgment and conflict-resolution skills
Ability to stand or sit for extended periods
Ability to perform patrol and emergency response duties efficiently and effectively including climbing stairs as required
Ability to lift or move objects as necessary (within reasonable limits)
A consistently smart appearance in the uniform provided and required by Unitrust
Reliability, self-motivation and ability to use own initiative and work without supervision
The ability, tact and diplomacy to deal with people including the client, the client’s staff and visitors, in all circumstances including emergencies and other times of stress
Self-confidence and an interest in self-development
To perform patrol and emergency response duties efficiently and effectively