Concierge Receptionist

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly
• Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members
• Book appointments based on the patient’s desired time and location accommodating their requests based on company policy
• Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience
• Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing
• Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR
• Maintain a professional, positive, and poised attitude when interacting with members
• Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
• Assist with front desk responsibilities if working on site in a Sollis clinic, as requested
• Performs related duties as required

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, concierge or related experience
• Call center experience a STRONG plus
• Excellent administrative background, especially in managing customers on the phone required
• Strong database and systems skills required
• Exceptional organizational and interpersonal skills
• Ability to efficiently execute (and often improve) established office routines and policies
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently

Call center experience