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Concierge Intern

Italy, Firenze · Job Posted June 14, 2026
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Job Description

Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join the Team, starting from September 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests. In collaboration with our Concierge team, this role is committed to elevating the guest experience, ensuring each stay is both seamless and memorable.

Job Responsibility

  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Promptly inform the Management team in case of guests’ complaints
  • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
  • Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions
  • Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
  • Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator
  • Assist with other Front Office tasks when needed

Requirements

  • Service passion about delivering true genuine guest experiences
  • Attention to detail, strong interpersonal skills and a teamwork approach
  • Reading, writing and oral proficiency in Italian and English

What we offer

  • Monthly compensation in accordance with national internship regulations
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Employee Meals

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