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ARAMARK Remote Workplace Services are hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The Guest Service Associate is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. The successful candidate will also be cross-trained in housekeeping and janitorial services and may be assigned to support these functions as operational needs require. While clerical duties remain the main focus, flexibility to assist in other departments is expected. Organization and good time management skills are a must.
Job Responsibility:
Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Greet and provide customer service to guests while anticipating their needs
Fulfills special requests made by hotel guests and participates in the organization of special events
Arrange events, excursions, transportation etc. upon request from hotel residents
Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail
Requirements:
Previous guest services experience required
Supervisory experience in a related role preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail
What we offer:
Comprehensive benefit packages are offered
Transportation is provided out of Edmonton or Fort McMurray, AB to site