Concierge II- Oilsands Lodge

• Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Greet and provide customer service to guests while anticipating their needs
• Fulfills special requests made by hotel guests and participates in the organization of special events
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
• Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail

• Previous guest services experience required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

Supervisory experience in a related role preferred