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JLL Logo JLL · Hospitality and Tourism

Concierge - Guest Services

Malaysia, Kuala Lumpur · Job Posted February 21, 2026
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Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Responsibility

  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible
  • Manage the guest & VIP registration process seamlessly
  • Lead guest engagement as the main point of contact at the front desk
  • Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency
  • Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency
  • Promptly respond to telephone calls in a friendly & professional manner
  • Complete all duties during the shift & ensure a concise hand over is conducted
  • Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy
  • To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )
  • Proactive resets of front desk and foyer to ensure highest levels of presentation
  • Work closely with HSBC teams and other building tenants to ensure a consistent level of service is delivered across the building
  • Ensure the building and relevant equipment / technology is in perfect working order
  • Ensure that the highest level of customer satisfaction & service is offered & maintained at all times
  • a level comparable to a Premier Lounge or High-End Hotel
  • Maintain positive relations with all guests & telephone enquiries – keeping emotions in check & avoiding workplace gossip
  • Trustworthy source of information, support and advice
  • Help support & coordinate Workplace initiatives
  • including any communications campaigns associated
  • Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required

Requirements

  • Ensure grooming is at the highest level possible as you represent the face of the building
  • Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings
  • Any other reasonable request within your range of competence as required by the Guest Services Manager and management
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