Concierge Guest Relations Officer Job at Four Seasons (Taipa, Macao)

Assistant Guest Relations Manager

Assist in overseeing daily guest relations operations. Supervise, guide, and men...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

High or Intermediate qualification
Bachelor’s degree in Hospitality, Business Administration, or related field preferred
2–4 years of experience in guest relations, front office, or customer service roles
Previous experience assisting in managing guest services operations
Strong knowledge of guest relations procedures, hospitality standards, and service protocols
Ability to handle guest inquiries, requests, complaints, and conflicts professionally
Excellent interpersonal, communication, and problem-solving skills
Ability to supervise and coordinate front-line staff when required
Strong organizational and time-management skills
Proficiency in MS Office (Word, Excel, Outlook) and guest management software

Job Responsibility

Assist in overseeing daily guest relations operations
Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
Handle guest inquiries, complaints, and special requests professionally and promptly
Provide personalized service to VIP and international guests, including Russian-speaking clientele
Ensure smooth check-in, check-out, registration, and room allocation procedures
Maintain accurate guest records, incident reports, and service logs
Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
Assist in planning, organizing, and implementing guest service initiatives and events
Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
Support staff training, development, and performance evaluation programs

Fulltime

Guest Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

United States of America , Los Angeles

Salary:

85000.00 - 95000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff
Completes all required payroll documentation and prepares accurate labor forecasts
Performs all reasonable services requested by guests, anticipates their needs
Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security
Coordinates seamless cooperation among Guest Service and Concierge
Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion
Develops action plans to address recurring service glitches within Guest Services and Concierge
Responds appropriately and efficiently to all hotel emergencies or safety situations
Oversees the welcoming of all curbside guests and VIP arrivals
Coordinates management lobby presence during peak arrival and departure periods

Job Responsibility

Demonstrates strong foundational knowledge of team building
Ensures consistency across Guest Services and Concierge by developing, implementing, and maintaining clear policies, procedures, and standard practices
Ensures all Guest Services, Valet, Bell, and Concierge colleagues consistently comply with core and culture service standards
Serves as a highly visible leader in the public areas
Interviews, selects, trains, coaches, and supervises staff
Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
Designates a qualified supervisor or manager to oversee operations when absent
Builds schedule coverage for Guest Services and Concierge
Personally engages in guest complaint resolution
Ensures glitches and service recovery follow‑ups are completed accurately

What we offer

Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Guest Relations Officer

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Report for duty on time, well groomed and in a clean and smart uniform
Attend daily line up with the Front Office team
Follow all hotel rules and regulations
Keep desk tidy and immaculate
Maintain good working relationships with all hotel staff
Work with Guest Services Team for glass door and lift lobby coverage
Communicate with Bell Captains for timely luggage handling and guest requests
Meet and greet VIP3 and limo guests for in-room check-in
Update daily show room availability and accessibility of show room keys
Warmly welcome VIP guests attending functions or dining

Fulltime

Supervisor-Concierge

Supervisor-Concierge position at Le Meridien Hyderabad, responsible for respondi...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees

What we offer

Equal opportunity employer
Valuing and celebrating unique backgrounds of associates
Non-discrimination policy
Inspiring work environment celebrating culture
Opportunities for career growth within Marriott International portfolio

Fulltime

Front Office Manager

We are seeking an experienced and service-driven Front Office Manager to lead th...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office leadership role within a 5 luxury hotel*, managing Front Desk, Concierge, Guest Relations and Guest Experience operations
An authentic, engaging and strategic leadership style, with the ability to coach, inspire and develop high-performing teams
Strong understanding of luxury service standards, with exceptional attention to detail and a guest-centric mindset
A positive, resilient and solution-oriented attitude, able to adapt to a fast-paced and demanding environment
Impeccable communication skills, with the ability to engage confidently with guests, colleagues and senior leaders
Strong organisational, problem-solving and delegation skills
Solid business acumen, with experience in labour management, cost control, budgeting and P&L awareness
Minimum 2 years in a leadership role within Rooms Division
Professional / Technician degree or equivalent
Spanish / English language ability: High

Job Responsibility

Set the strategic and operational direction for Front Office, Guest Services, Concierge and Guest Experience, in close collaboration with the Rooms leadership team
Provide strong leadership, coaching and feedback, establishing development plans, succession planning and talent pipelines for all Front Office team members
Oversee the recruitment, onboarding, training and performance evaluation of the Front Desk, Guest Services, Concierge and Guest Experience teams
Drive performance by establishing KPIs, service benchmarks and quality standards, continuously identifying opportunities to enhance the guest experience
Ensure a seamless guest journey, delivering flawless check-in and check-out experiences and proactive service recovery when needed
Maintain a strong operational presence and visibility, particularly during peak periods, personally engaging with VIPs, long-stay, repeat and first-time guests
Build strong relationships across the Rooms Division and with other departments to ensure a cohesive and consistent guest experience
Lead and coordinate all Concierge and Guest Experience initiatives, including pre-arrival communication, in-stay personalization and post-stay follow-up
Manage labour and operating costs through effective rostering, budgeting, inventory control and purchasing decisions, ensuring optimal productivity
Lead or participate in projects and initiatives that support business needs, innovation and continuous improvement

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for business clothes
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Housing allowance

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Chef Concierge

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

India , Bengaluru

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Ensure all guest interactions reflect the legendary Four Seasons level of hospitality—warm, professional, responsive, and anticipatory
Handle complex guest requests and situations with sound judgment, personalized service, and timely resolution
Support the team in managing inquiries related to hotel services, operations, city attractions, events, and special arrangements with accuracy and local insight
Oversee concierge recommendations, ticketing, restaurant reservations, and guest itinerary planning, ensuring information is accurate, up-to-date, and curated with personalized touches
Supervise daily front office operations, including Reception, Concierge, Bellstand, and Lobby coverage, ensuring smooth workflow and consistent adherence to Four Seasons standards and policies
Provide on-the-floor support during peak business periods or staffing shortages
Ensure proper handling, storage, and retrieval of guest luggage and packages in coordination with Bell Staff
Monitor accuracy in processing guest requests, messages, faxes, mail, and deliveries
Assist in leading, coaching, and mentoring front office colleagues to uphold Four Seasons Core Standards
Support training initiatives, service refreshers, and skill development programs

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Overnight Guest Relations Specialist

Four Seasons Resort Palm Beach is seeking a full-time Overnight Guest Relations ...

Location

United States of America , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Mobile position requiring movement behind the desk and within the hotel
Continuous standing for entire shift
Excellent interpersonal and communication skills, both in person and by telephone
Must be fluent in English
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co-workers both within and outside of the department
Ability to prioritize, organize and follow up efficiently
Previous hotel, Front Office experience is strongly preferred
Must be able to work all shifts including AM's, PM's, weekends, and holidays
Extensive knowledge of local hot spots, restaurants and attractions is preferred

Job Responsibility

Perform and fulfill both Front Desk and Concierge related duties
Provide intuitive service

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan

Fulltime

Concierge Guest Relations Officer

Four Seasons

Location:
China , Taipa, Macao

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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Concierge Guest Relations Officer

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Location:China , Taipa, Macao

Category:Hospitality and Tourism

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 16, 2026

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Job Posted:
April 16, 2026