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Four Seasons Logo Four Seasons · Hospitality and Tourism

Concierge Guest Relations Officer

China, Taipa, Macao · Job Posted April 16, 2026
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Job Description

About the role: Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Provide accurate information to guests in a courteous manner
  • fill all reasonable guests requests or requirements
  • anticipates guests needs
  • Follow up on every guest requests in timely manner and offer alternative when original guest request cannot be met
  • Familiar with activities available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, visa applications, babysitting service, medical services, etc. for guests and make suggestions
  • Properly handle incoming and outgoing mail, packages and faxes
  • Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours)
  • Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles

Requirements

  • A minimum of a High School or equivalent education
  • Reading, writing, and oral proficiency in Chinese and English
  • Pleasant and caring attitude toward the guest
  • Able to work flexible hours

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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