Concierge/ Elevator Operator Job at Legends Global (Richmond)

Guest Services Manager

As the Guest Services Manager at our resort, you will take charge of our Front O...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

2–3+ years of hotel/resort leadership experience in Front Office or Guest Services
Strong leadership presence with the ability to motivate and develop teams
Passion for delivering elevated, personalized guest experiences
Excellent communication, problem-solving, and conflict resolution skills
Experience with hospitality systems (SMS Host, HotSOS, iHotelier, Saflok, Microsoft 365 preferred)
Valid driver’s license and acceptable motor vehicle record
Flexibility to work a dynamic schedule including evenings, weekends, and holidays

Job Responsibility

Recruit, train, coach, and develop a high-performing Guest Services team
Foster a culture of accountability, engagement, and service excellence
Lead by example with a strong presence in the lobby and guest-facing areas
Ensure exceptional service delivery across all front-of-house touchpoints
Personally engage with guests to anticipate needs and resolve concerns
Drive service recovery efforts to turn challenges into memorable experiences
Oversee daily operations of Front Desk, Concierge, Transportation, and Bell Services
Ensure compliance with company standards, safety protocols, and brand expectations
Continuously identify opportunities to enhance processes and service delivery
Support budgeting, forecasting, and expense management for Guest Services

What we offer

Bonus program
Low-cost Medical, Dental, Vision Plans
401(k) with 100% match up to 4 percent
Employee Assistance Program
Company Paid Life Insurance, STD insurance, and LTD insurance
Employee Discount Program
Family Life Insurance
HSA and FSA program
Paid Time Off & Holidays
Commuter and Company-paid Toll Programs

Fulltime

Concierge

Concierge Services: Supply Residence owners/guests with directions and informati...

Location

United Kingdom

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Supply Residence owners/guests with directions and information
Understand and assist with Residence owners' reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assists with Bell/valet services for Residence owners when requesting for their vehicles
UK Driving License: A valid UK driving license is compulsory for this position
Security License: While not mandatory, having a security license is preferable and will be considered an advantage
Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
Respond to special requests from Residence owners/guests with unique needs
Contact appropriate individual or department as necessary to resolve call, request, or problem

Job Responsibility

Supply Residence owners/guests with directions and information
Understand and assist with Residence owners' reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assists with Bell/valet services for Residence owners when requesting for their vehicles
Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
Arrange transportation for Residence owners/guests/visitors
Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
Respond to special requests from Residence owners/guests with unique needs
Contact appropriate individual or department as necessary to resolve call, request, or problem
Gather, summarize, and utilize information about all third-party vendors who may assist in repairing the residence owners' units

Fulltime

Front Office Manager

The Front Office Manager is responsible for overseeing all front office operatio...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years of experience as a Front Office or Assistant Front Office Manager or an equivalent leadership role within Front Office Operations in a luxury hotel or upscale hospitality environment
Excellent personal presentation and interpersonal skills
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Must have the right to work in Malaysia

Job Responsibility

Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care
Maintain a visible presence in the lobby during peak periods, personally engaging with all guests and coordinating pre-arrival planning and special requests
Monitor guest satisfaction through surveys and feedback platforms, review glitches daily and take ownership of service recovery with empathy and timely resolution
Implement preventive measures to reduce recurring issues and convert insights into continuous improvement actions
Recruit, train and mentor team members, fostering a positive culture built on the Four Seasons Golden Rule
Conduct performance evaluations, provide coaching and development plans, and maintain succession strength
Promote team member wellbeing through fair scheduling, recognition and open communication
Manage labour planning, including day-to-day scheduling, annual leave planning and overtime control
Monitor labour productivity and costs, ensuring compliance with policies and alignment with business needs and budget targets
Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance and direct billing processes

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Bell Attendant

As a Bell Attendant, you play an integral role in shaping each guest’s first and...

Location

United States of America , Kailua-Kona

Salary:

16.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

A genuine passion for hospitality and creating meaningful guest experiences
A warm, friendly, and professional presence with strong interpersonal skills
The ability to connect with guests in a thoughtful and authentic way
Strong attention to detail and a proactive approach to service
The ability to remain calm, organized, and attentive in a fast-paced environment
A collaborative, team-first mindset
Previous luxury hospitality experience preferred
Valid Hawai‘i Driver’s License with a clean driving record

Job Responsibility

Welcome guests upon arrival and escort them to their rooms while providing a gracious and personalized introduction to the resort
Assist with luggage delivery and retrieval, ensuring accuracy, care, and efficiency
Anticipate guest needs by responding to requests, answering questions, and resolving concerns with professionalism and genuine care
Engage with guests throughout the property, offering assistance and creating memorable moments
Support guest and resort needs through deliveries and special requests, both on and off property
Maintain organized luggage storage areas and accurate records of all deliveries
Collaborate with Guest Services, Front Office, Valet, and Concierge teams to create a seamless and elevated guest experience
Step in to support operational needs across the team during high-volume periods

What we offer

An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Program

Parttime

Residential Concierge

Four Seasons Hotel Montreal is seeking an individual who shares our passion for ...

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Good communication skills in French
An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.
Post-secondary education is preferred
One (1) to three (3) years of concierge experience in a luxury environment
Previous Four Seasons concierge experience is preferred
Excellent communication skills
Available to work any shift, including morning, afternoon, evening and overnight
Ability to use variety of software

Job Responsibility

Handle all interactions with residents with the highest level of hospitality and professionalism, accommodating special requests when possible
resolve resident complaints
assist residents with information regarding residence/hotel services, hours of operation, key residence or hotel personnel, internal events, directions, etc. Respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices.
Accurately and promptly handle incoming and outgoing packages, faxes, messages, and emails
store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers.
Manage and grant access to buildings and units for all vendors/contractors/service providers/guests upon authorization
participate in scheduling vendors/contractors, verify identities, and provide appropriate access to owners’ vendors/contractors/service providers. Monitor access to entry doors and elevators.
Ensure safety and prevent unauthorized access during the night
conduct 1–2 rounds of the residential public areas during the shift.
Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date. Be knowledgeable about local activities (theatre, sports, concerts, shows, special exhibits, tours) and build strong relationships with providers to offer information, tickets, and reservations to residents.

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

Guest Experience Expert (Concierge)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area
Making transactions feel like part of the experience
Creating a safe work place

Fulltime

Lodging and Hospitality Manager

The lodging and hospitality manager is a service-driven leader responsible for d...

Location

United States , New London

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

College degree preferred
5 years applicable functional and/or management experience, preferably in the hospitality industry
Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Positive attitude, professional manner and appearance in all situations

Job Responsibility

Develop and implement the annual operating budget for various departments including the Front Desk, Housekeeping, Building Maintenance, and Security
Lead the design and execution of exceptional, personalized guest experiences from pre-arrival through post stay follow up
Oversee concierge services, ensuring guests receive tailored recommendations, reservations, and curated experiences
Establish and maintain VIP recognition programs, ensuring consistent delivery of elevated service for all high value guests
Manage employment activities for applicable staff members including recruitment and selection, performance evaluations, training, compensation, payroll preparation, discipline and termination, etc. in compliance with Company human resources policies and procedures
Develop departmental operating procedures and productivity & quality standards for all departments, ensuring compliance with the appropriate sanitation/safety codes and guidelines
Plan departmental work and staffing schedules to achieve quality standards with minimum labor costs
Conduct staff meetings to ensure coordination of departmental activities as well as with other departments
Monitor, inspect and evaluate departmental operations and customer service quality vs. budgeted goals and service standards
Develop and initiate action plans to achieve appropriate adjustments

Fulltime

Concierge

JOB SUMMARY: This role is to be of service on property for guests, visitors and ...

Location

United States , Manchester

Salary:

18.00 - 22.00 USD / Hour

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Previous hospitality or guest services experience preferred
Professional and warm service style
Ability to organize and set up/breakdown food and drink products in a professional and presentable fashion
Ability to proactively plan and work with the food & beverage and culinary team
Proactive service style
The ability to compose correspondence in a business professional manner
Excellent communication, organization, and problem-solving skills
Strong knowledge of Manchester, VT and surrounding areas
Comfortable using hotel systems and digital platforms
Ability to multitask in a fast-paced environment

Job Responsibility

Serve as a welcoming, knowledgeable presence for guests before and during guests stay
Proactively identify guest needs and opportunities to elevate the stay
Prepare and setup a continental breakfast and serve in house guests mainly during the time period of 7 AM – 10 AM timeframe each day
Prepare, setup and breakdown afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
Communicate with appropriate departments and employees to ensure guests’ experience are above and beyond
Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
Arrange special amenities, transportation, special requests, and custom guest experiences
Support VIP, repeat, and special-occasion guests with an enhanced service level
Assist with guest issue resolution and service recovery when appropriate
Maintain alignment with Front Office SOPs and Resort service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Parttime

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Concierge/ Elevator Operator

Job Description

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