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Legends Global Logo Legends Global · Hospitality and Tourism

Concierge/ Elevator Operator

United States, Richmond · Job Posted February 20, 2026
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Job Description

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center. SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties.

Job Responsibility

  • Develop relationships with patrons to improve their theater going experience and exceed their expectations
  • Address, follow-through and resolve patron concerns
  • Anticipate the patrons need and get them excited about current and future theater productions
  • Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
  • Provide patrons with a wealth of knowledge relevant to the theater and the community
  • Research topics relevant to the theater(s) and the city of Richmond
  • Be ready to stand in as Usher when called upon

Requirements

  • Must be Customer Service Oriented
  • Excellent verbal and written skills
  • Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
  • Must be a Master of Conversation: be able to converse with anyone in every situation in a non-threatening, respectful manner
  • listen carefully to what others are saying and intend to say
  • Must have a passion for theater
  • Must love helping people
  • Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
  • Radiate compassion, excitement and charisma
  • High School Diploma or equivalent
  • Experience meeting and helping people
  • Demonstrated ability to work effectively with the public
  • Candidates MUST be able to pass a background check
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