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Warrigal Logo Warrigal · Customer Service

Concierge - Customer Service Officer

Australia, Shell Cove · Job Posted June 29, 2026
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Job Description

As the Concierge – Customer Service Officer, you will be the first point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience. Based across our residential care homes and administration environments, you will play a vital role in supporting the day‑to‑day operations through reception and administrative services. Working closely with site leadership, you will ensure smooth front‑of‑house operations while supporting a range of clerical and administrative functions. This includes managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes. This role is ideal for someone who thrives in a people-focused environment, is highly organised, and takes pride in delivering exceptional customer service. Your ability to multitask, remain approachable, and maintain attention to detail will be key to success.

Job Responsibility

  • First point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience
  • Supporting day-to-day operations through reception and administrative services
  • Managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes

Requirements

  • At least 2 years previous experience in office administration
  • Demonstrated knowledge of office procedures including cash handling and data entry
  • Computer skills to intermediate level including the use of MS Office applications
  • Demonstrated knowledge of computer hardware and basic trouble shooting skills
  • Demonstrated high level of oral, written and interpersonal skills
  • Ability to work autonomously and as an effective team member
  • Demonstrated customer service skills
  • An affinity with older people
  • Current NSW drivers licence
  • Understanding of WHS, equity and privacy principles

Nice to have

Tertiary qualification in office administration

What we offer

  • Not for profit salary packaging - pay up to $18,550 less tax per year
  • Career break schemes
  • Additional purchased leave
  • Commitment to on-going professional and career development
  • 24/7 access to mental, physical, social and financial support via the LifeWorks app
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