CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Concierge Coordinator

United Kingdom, London · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Concierge Coordinator, you will play a key role in supporting the Concierge team, ensuring seamless organisation, communication and delivery of exceptional guest services. Acting as the operational hub of the Concierge function, you will coordinate guest requests, manage administrative processes and ensure that every detail is handled with precision and care. This role is ideal for a highly organised and service‑driven professional who thrives behind the scenes and takes pride in supporting outstanding guest experiences.

Job Responsibility

  • Coordinate and manage guest requests, ensuring timely and accurate follow‑up
  • Support the Concierge team with daily administrative and operational tasks
  • Maintain accurate guest records, preferences and request logs
  • Liaise with internal departments such as Front Office, Housekeeping and Butlers to ensure seamless service delivery
  • Assist in arranging transportation, dining reservations, tickets and other guest services
  • Monitor communication channels, including emails and internal systems, ensuring all requests are actioned promptly
  • Prepare daily reports, logs and shift handover notes to ensure operational continuity
  • Support pre‑arrival preparations, including reviewing guest profiles and preferences
  • Maintain an organised and efficient Concierge desk and back‑office environment
  • Assist with guest enquiries, providing information on hotel services and local attractions
  • Ensure all service standards and brand expectations are consistently upheld
  • Handle guest concerns with professionalism, escalating where appropriate

Requirements

  • Previous experience in a Concierge, Front Office or administrative role within a luxury hotel environment
  • Strong organisational and administrative skills with excellent attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Excellent communication skills, both written and verbal
  • A proactive and solution-focused approach to problem solving
  • Strong interpersonal skills and the ability to work collaboratively across departments
  • Discretion and professionalism when handling guest information
  • Good knowledge of London or willingness to learn local attractions and services
  • Impeccable personal presentation aligned with luxury hospitality standards

What we offer

  • Competitive salary
  • Workplace pension
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience
  • Employee Assistance Programme
  • Complimentary meals on duty
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated
  • Vibrant social calendar
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Concierge Coordinator

8 matching positions

Office Coordinator & Concierge

Are you passionate about client service and creating memorable experiences? Our ...
Location
Location
United Kingdom , City of London
Salary
Salary:
35000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to degree level or equivalent
  • A friendly, personable, professional, team player, with a passion for customer service
  • Previous experience within a similar role is desirable
  • Excellent organisational and communication skills
  • The ability to multitask effectively in a fast paced environment
  • A proactive attitude and willingness to go the extra mile
Job Responsibility
Job Responsibility
  • Warmly greet and assist members and guests upon arrival into the building and events
  • Provide exceptional customer service, dealing with any inquiries and resolving issues promptly
  • Manage bookings for events, meetings, and spaces within the hall
  • Collaborate with the events team to ensure seamless execution of all activities
  • Uphold security protocols and ensure the safety of guests and staff
  • Share knowledge about the organisation and its offerings to enhance member experience
  • Support the senior team with maintenance and facilities duties
  • Daily administrative and secretarial tasks, to support the wider team
What we offer
What we offer
  • Be part of a modern organisation that values education and philanthropy
  • Based in the heart of the City, in a historical site, close to Bank tube station
  • Enjoy a supportive and collaborative work environment, working closely with a passionate and like-minded talented team
  • Opportunities for professional development and career growth
  • Competitive salary and benefits package
  • Fulltime
Read More
Arrow Right

Office Coordinator & Concierge

Are you passionate about client service and creating memorable experiences? Our ...
Location
Location
United Kingdom , City of London
Salary
Salary:
45000.00 - 48000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to degree level or equivalent
  • A friendly, personable, professional, team player, with a passion for customer service
  • MUST have previous high-end/luxury hospitality experience
  • Excellent organisational and communication skills
  • The ability to multitask effectively in a fast paced environment
  • A proactive attitude and willingness to go the extra mile
Job Responsibility
Job Responsibility
  • Warmly greet and assist members and guests upon arrival into the building and events
  • Provide exceptional customer service, dealing with any inquiries and resolving issues promptly
  • Manage bookings for events, meetings, and spaces within the hall
  • Collaborate with the events team to ensure seamless execution of all activities
  • Uphold security protocols and ensure the safety of guests and staff
  • Share knowledge about the organisation and its offerings to enhance member experience
  • Support the senior team with maintenance and facilities duties
  • Daily administrative and secretarial tasks, to support the wider team
What we offer
What we offer
  • Be part of a modern organisation that values education and philanthropy
  • Based in the heart of the City, in a historical site, close to Bank tube station
  • Enjoy a supportive and collaborative work environment, working closely with a passionate and like-minded talented team
  • Opportunities for professional development and career growth
  • Competitive salary and benefits package
  • Fulltime
Read More
Arrow Right

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...
Location
Location
United States
Salary
Salary:
20.00 USD / Hour
allarahealth.com Logo
Allara Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
  • Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
  • Exceptional attention to detail
  • Ability to problem-solve creatively, ensuring smooth coordination of medical requests
  • Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
  • Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
  • A quiet, private workspace with reliable internet to support confidential patient communications
Job Responsibility
Job Responsibility
  • Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
  • Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
  • Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
  • Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
  • Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
  • Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
  • Ensure accuracy in relaying patient information between providers, patients, and internal teams
  • Stay informed about Allara’s clinical workflows and processes to provide seamless provider support
What we offer
What we offer
  • 100% remote within the U.S.
  • Fulltime
Read More
Arrow Right

Concierge

We are looking for an experienced Concierge to serve as the first point of conta...
Location
Location
United States , Boston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a front desk, receptionist, concierge, or customer-facing administrative role
  • Ability to operate a multi-line phone system or switchboard with accuracy and professionalism
  • Strong verbal communication skills and a consistently courteous approach to guest and caller interactions
  • Comfortable managing inbound calls, greeting visitors, and balancing multiple tasks in a fast-paced setting
  • Reliable organizational skills with close attention to detail and follow-through on daily front desk responsibilities
  • Ability to maintain a detail oriented, service-focused presence in an office or corporate reception environment
Job Responsibility
Job Responsibility
  • Welcome guests, employees, and vendors while maintaining an attentive and detail-oriented front desk presence
  • Manage incoming calls through a multi-line phone system, direct inquiries accurately, and ensure messages are relayed promptly
  • Coordinate concierge-style assistance by responding to visitor needs and providing helpful information about the workplace
  • Oversee daily reception operations, including sign-in procedures, visitor flow, and general lobby organization
  • Handle switchboard activity efficiently across multiple phone lines while maintaining clear and courteous communication
  • Support inbound call management by screening requests, transferring calls, and escalating urgent matters when needed
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Yacht Service Specialist

Reporting to the Manager-Shore Operations, the Yacht Service Specialist will sup...
Location
Location
United States of America , Miami
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree preferred
  • Preference for degrees in Tourism and Hospitality or a related field
  • 3+ years in luxury travel, preferably in luxury cruise industry
  • Previous experience delivering destination experiences within a luxury cruise line
  • Travel occasionally for training purposes
  • Strong email and telephone communication skills
  • Ability to work with confidential information
Job Responsibility
Job Responsibility
  • Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Provide guests with the highest level of personalized service and recognition through storing and sharing customer information
  • Ensure the integrity of the local database and provide support to the Private Yacht Consultant team
  • Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination
  • Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs
  • Show adaptability and flexibility to change any touring requests to a certain guests' needs
  • Work with Shore Experience management team to customize arrangements in coordination with DMC communication
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...
Location
Location
United States of America , Fort Lauderdale
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
  • Excellent personal presentation and interpersonal skills
  • Extensive knowledge of luxury service standards and personalized service delivery
  • Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
  • Ability to operate all computer equipment necessary to perform the job
  • knowledge of Opera PMS preferred/is a plus
  • Excellent communication and interpersonal skills
  • ability to communicate clearly with colleagues and guests and collaborate across departments
  • Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
  • US work authorization is required
Job Responsibility
Job Responsibility
  • Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
  • Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
  • Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
  • Build genuine connection and excitement as the welcoming host even before guests step foot on property
  • Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
  • Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
  • Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
  • Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
  • Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
  • Support accurate, timely billing and maintain guest trust throughout their stay
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Workplace Coordinator

We are looking for a dedicated Workplace Coordinator to join our team in Houston...
Location
Location
United States , Houston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in scheduling and calendar management
  • Strong communication skills, including the ability to handle inbound calls professionally
  • Demonstrated ability to coordinate events and manage logistics effectively
  • Experience in providing concierge services or similar customer-focused roles
  • Previous experience as a receptionist or similar front-facing position
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Familiarity with workplace operations and administrative tasks
  • High level of organization and attention to detail
Job Responsibility
Job Responsibility
  • Manage schedules and calendars to optimize team efficiency and ensure timely coordination
  • Handle inbound calls with professionalism and provide accurate information or direct inquiries to the appropriate team members
  • Organize and oversee workplace events, ensuring smooth execution and attention to detail
  • Deliver high-quality concierge services to employees and visitors, addressing needs promptly and effectively
  • Serve as a part-time receptionist, welcoming guests and maintaining a positive first impression of the workplace
  • Provide administrative support for leave of absence coverage, ensuring continuity in workplace operations
  • Collaborate with team members to streamline processes and enhance workplace functionality
  • Maintain a clean and organized office environment to promote productivity and comfort
  • Assist in troubleshooting and resolving minor issues that arise in the workplace
  • Ensure compliance with workplace policies and standards in all activities
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Concierge Coordinator

We have streamlined the most consistent + tech-driven experience in the short-te...
Location
Location
Multiple , Remote
Salary
Salary:
16.00 - 19.00 USD / Hour
avantstay.com Logo
AvantStay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English speaker
  • 2-3+ years VIP Customer Service and/or Concierge experience required
  • Background in the Luxury Travel industry strongly preferred
  • Background in Sales and/or a Call Center environment preferred
  • Positive, enthusiastic, and passionate about the travel & hospitality industry
  • Ability to understand and convey issues and technical concepts
  • Strong sense of team mentality and reliability, a self-starter
  • Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
  • Strong written and verbal communication skills and excellent attention to detail
  • Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs
Job Responsibility
Job Responsibility
  • Sell Concierge services to guests with a focus on quarterly team revenue goals
  • Create itineraries and experiences that enhance the guest's stay
  • Create proposals & itineraries to bring our offer to life for guests
  • Interact with guests via phone, SMS, and email to ensure customer satisfaction
  • Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
  • Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
  • Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
  • Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
  • Keep relevant systems updated with customer information and confirmation details
  • Provide knowledgeable and correct information on AvantStay properties and policies
  • Fulltime
Read More
Arrow Right