Concierge & Communication Agent Job at Four Seasons (Kyoto)

Patient Concierge Agent

Join Allara as a Patient Concierge Agent and be the guide for patients navigatin...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
Act as a liaison between patients and providers, relaying critical information with accuracy
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
Communicate billing-related updates from the finance team to patients, ensuring clarity and support
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
Identify patient pain points and share insights to improve the overall experience
Stay informed about Allara’s evolving services to provide accurate and up-to-date support

What we offer

100% remote within the U.S.

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

What we offer

100% remote within the U.S.

Fulltime

Front Desk Agent

Front Desk Agents are responsible for greeting and registering the guest, provid...

Location

United States , Captiva

Salary:

20.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred
College course work in related field helpful
Experience in a hotel or a related field preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Fluent in English language, must be able to convey information and ideas clearly
Possess a positive and upbeat personality with a desire to deliver outstanding customer service
Holds an understanding of hotel products and guest services
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve
Works well in stressful, high-pressure situations – fast paced environment
Must be effective in handling problems in the workplace

Job Responsibility

Greeting and registering the guest
Providing outstanding guest service during their stay
Settling the guest’s account upon completion of their stay
Registering guests
Making and modifying reservations
Hotel operator duties
Concierge duties
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Maximizing room revenue and occupancy

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal

Fulltime

Concierge Agent

Reporting to the Director of Guest Services and Chief Concierge, the Concierge A...

Location

United States , Seattle

Salary:

25.61 USD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Prior hospitality experience preferred
Must hold valid authorization to work in the USA
Availability to work evenings, weekends, and holidays

Job Responsibility

Maintains complete knowledge of all Olympic features, services, attractions, amenities, locations, and hours of operations
all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance, etc.
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guest with dining reservations and handling group/ special occasions dining needs
Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
Act as a liaison and resource for other departments and employees of the Hotel
Constantly be aware of daily functions and promotions in the hotel
Personalize pre – arrival communication to VIP ALL members offering Concierge services

What we offer

Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Medical, dental, and vision insurance available to employees and their families. Free base insurance available to employees only
Learning programs through our Academies
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!

Fulltime

Pbx agent

Answers and directs phone calls, messages, radio requests and faxes in an effici...

Location

United States of America , Denver

Salary:

21.85 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Ability to read, write and speak English

Job Responsibility

Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds emergency and safety situations in an efficient and professional manner
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist

What we offer

Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability
Discounted RTD Flex Pass
Free shift meal prepared by the culinary team
Complimentary cleaning of employee uniforms

Parttime

Concierge agent

Main Duties: Be knowledgeable about hotel facilities, updated on activities, pro...

Location

Egypt , Cairo

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Fluency in English, secondary language preferred
Minimum of 1 year previous experience in a customer service industry
Must have the ability to handle a multitude of tasks and Guest requests
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Knowledge of Opera or Opera cloud Property Management System an asset

Job Responsibility

Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests
Act as an ambassador of the hotel and provide assistance to a variety of requests
Maintain a network of service providers for efficient conduct in coordinating guest requirements
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel
Respond to queries positively
Develop guest preference records and guest history
Follow through all endorsements at the concierge and ensure completion
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently
Be transparent and responsible on matters involving finances

Fulltime

Concierge Agent

Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure
Strong local knowledge and passion for creating memorable guest experiences
Excellent communication and interpersonal skills
Professional presentation and problem-solving abilities
Suitable candidates must be eligible to work in Saudi Arabia
Fluency in English is essential

Job Responsibility

Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup
Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests
Coordinate with departments and external partners to fulfill guest needs efficiently
Maintain accurate guest profiles and preferences to support personalized experiences
Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay
Manage guest feedback and respond professionally to any service concerns
Maintain up-to-date knowledge of local attractions, dining options, and unique experiences
Support in the creation and refinement of concierge procedures and guest service standards

What we offer

Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Paid home leave tickets
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development

Fulltime

Front Office Supervisor

We are looking for a highly motivated individual to join our Front Desk team as ...

Location

United States , Manchester Village

Salary:

20.00 - 23.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift

Job Responsibility

Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Works closely with Maintenance, Housekeeping and F&B teams to communicate and coordinate items to resolution
Training all new Front Desk Agents, Concierge, Bellpersons and Valet with a goal to provide exceptional customer service
Be aware of, promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Concierge & Communication Agent

Four Seasons

Location:
Japan , Kyoto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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