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Four Seasons Logo Four Seasons · Hospitality and Tourism

Concierge & Communication Agent

Japan, Kyoto · Job Posted April 23, 2026
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Job Description

The Four Seasons Hotel Kyoto is looking for a Concierge & Communication Agent (Concierge + hotel operator). As a member of the Rooms Division, the Concierge works across disciplines to deliver an exceptional experience.

Job Responsibility

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Ensure all local and corporate policies, works rules and benchmark standard are properly applied
  • Utilize Golden appropriately for a maximum guest recognition/satisfaction
  • Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
  • Assure that concierge desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Great knowledge to activities that available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
  • Perform any additional duties as assigned by Chief Concierge or Director of Room

Requirements

  • Fluent Japanese
  • Fluent English
  • Passion for excellence
  • Expertise in hospitality operations
  • Proven leadership experience

What we offer

  • Be part of a cohesive team with opportunities to learn, grow and develop
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
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