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Concierge - Bell Captain

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Melbourne

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Join us as a Bell Captain to feel empowered by career growth opportunities in a people-first environment. Be part of The Westin's commitment to empowering guests to enhance their well-being while traveling. Rise to make each day better for our guests, our communities and each other.

Job Responsibility:

  • Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
  • Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
  • Lead your bell team in general operational tasks whilst assisting other front office associates
  • Be an empowering supervisor by providing motivation and support to the team
  • Escort guests to their rooms and explain all features & hotel offerings
  • Be an expert on the hotel and the surrounding area
  • Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
  • Plan and execute team building activities for associates
  • Ensure all guest's wellbeing requirements and requests are anticipated and completed
  • Be the main point of contact for all external & internal clients for the department
  • Ensure you and the team uphold all company policies and procedures

Requirements:

  • A current driver's license
  • Relevant experience in a similar supervisory role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
What we offer:
  • Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
  • Flexible working hours & locations
  • Time off to pursue your passion through sabbatical leave
  • Paid leave during your birthday month
  • Internationally recognised training programs
  • Unlimited strategic development and exciting career opportunities
  • Employee Assistance Program
  • Employee Referral Incentives

Additional Information:

Job Posted:
November 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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