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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Concierge Associate

India, Hyderabad Employment contract · Job Posted May 27, 2026
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Job Responsibility

  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Monitor club lounge for seating availability, service, safety, and well-being of guests
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Monitor club lounge for seating availability, service, safety, and well-being of guests
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
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