Concierge Assistant, Marriott Bonvoy

Concierge Assistant

Marriott Bonvoy

Location:
Hong Kong, Sha Tin

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Greet and escort guests to rooms, assist with luggage, provide information about property amenities and local areas, arrange transportation, and ensure excellent guest service while maintaining company policies and safety standards.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours of operation
Identify and explain room features to guests
Transport guest luggage to and from guest rooms
Assist with luggage storage and retrieval
Assist guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests
Communicate parking procedures
Report accidents, injuries, and unsafe work conditions
Maintain awareness of undesirable persons
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Comply with quality assurance expectations

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to read and visually verify information in various formats
Physical ability to move at required speed, stand/sit/walk for extended periods, lift/carry objects up to 50 pounds without assistance and over 75 pounds with assistance
Ability to move over sloping, uneven, or slippery surfaces and stairs
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Professional development opportunities

Additional Information:

Job Posted:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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