Concierge Assistant Job at Marriott Bonvoy (Sha Tin)

Assistant Concierge Manager

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
Provides check-in and check-out services and handles reservations when needed
Maintains knowledge of rooms and their locations, services and facilities of the hotel

Fulltime

Assistant Concierge Manager

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinate day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develop specific goals and plans to prioritize, organize, and accomplish work
Support concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
Support the establishment of an effective database to be used by all team members for restaurant and local attractions
Establish relationships with local attractions, restaurants and other businesses to enhance guests' experiences
Provide recommendations and arrange services for guests as requested
Maintain awareness of cultural differences needed to meet guest's specific needs and requirements
Provide check-in and check-out services and handle reservations when needed
Maintain knowledge of rooms and their locations, services and facilities of the hotel

Fulltime

Assistant Concierge Manager

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
Provides check-in and check-out services and handles reservations when needed
Maintains knowledge of rooms and their locations, services and facilities of the hotel

Fulltime

Assistant Concierge

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Italy , Costa Smeralda

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience
Creating a safe work place
Following company policies and procedures

Fulltime

Assistant Concierge

POSITION SUMMARY: Respond to guest requests for special arrangements or services...

Location

United States , Seattle

Salary:

23.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
paid sick leave
PTO balance
minimum of 7 holidays annually

Parttime

Concierge Assistant Manager

The Concierge Assistant Manager supervise and support the daily operation of the...

Location

Mexico , Cabo San Lucas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor's degree in Tourism or related field
Previous experience as a Concierge and at a supervisory or Assistant Manager level with staff in charge
Ability to read, write, and speak English
Schedule flexibility

Job Responsibility

Supervise and support the daily operation of the Concierge team
Ensure timely and effective follow-up on guest requests
Supervise daily staff performance
Train staff to achieve basic standards and service culture
Organize the day-to-day Concierge operation
Handle all guest interactions with the highest level of hospitality and professionalism
Resolve guest complaints
Assist guests with all inquiries related to hotel services
Ensure the Concierge team responds to all guest requests accurately and promptly
Ensure Concierge staff stay updated on activities available at the hotel and in the destination

Fulltime

Assistant Concierge Clerk

POSITION SUMMARY: Greet and escort guests to rooms. Open doors and assist guests...

Location

Greece , Athens

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors

Fulltime

Assistant Concierge Manager

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

Singapore , Sentosa Cove

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
Provides check-in and check-out services and handles reservations when needed
Maintains knowledge of rooms and their locations, services and facilities of the hotel

Fulltime

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Concierge Assistant

Job Description

Job Responsibility

Requirements

What we offer

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