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Four Seasons Logo Four Seasons · Hospitality and Tourism

Concierge Assistant Manager

Mexico, Cabo San Lucas Employment contract · Job Posted May 04, 2026
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Job Description

The Concierge Assistant Manager supervise and support the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards. Report to and work directly with the Guest Experience Manager. Responsible for ensuring the team provides timely and effective follow-up on guest requests, evaluating that responses and recommendations are personalized, consistent, and aligned with guest needs, with the objective of maximizing guest satisfaction and ensuring strict compliance with Four Seasons policies and standards.

Job Responsibility

  • Supervise and support the daily operation of the Concierge team
  • Ensure timely and effective follow-up on guest requests
  • Supervise daily staff performance
  • Train staff to achieve basic standards and service culture
  • Organize the day-to-day Concierge operation
  • Handle all guest interactions with the highest level of hospitality and professionalism
  • Resolve guest complaints
  • Assist guests with all inquiries related to hotel services
  • Ensure the Concierge team responds to all guest requests accurately and promptly
  • Ensure Concierge staff stay updated on activities available at the hotel and in the destination
  • Guarantee that information shared with guests is kept up to date
  • Ensure that recommended providers and restaurants comply with applicable regulations and quality standards
  • Work closely with reception, reservations, doormen, bell staff, and valet parking
  • Review arrivals three days in advance
  • Review next-day arrivals and ensure follow-up
  • Assign guests to each Concierge by arrival date
  • Review last-minute arrivals and assign a Concierge
  • Attend operational meetings

Requirements

  • Bachelor's degree in Tourism or related field
  • Previous experience as a Concierge and at a supervisory or Assistant Manager level with staff in charge
  • Ability to read, write, and speak English
  • Schedule flexibility
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