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Concierge Ally - Virtual

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Alight Solutions

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Location:
United States of America , Virtual, Texas

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

38000.00 - 42000.00 USD / Year
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Job Description:

The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience.

Job Responsibility:

  • Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
  • Educating and promoting clinical services that are available to participant with a goal of increasing engagement
  • Prioritizing the most important service needed (coaching, information, emotional support, web navigation)
  • Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)
  • Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services
  • Documenting all research and summarize calls in the case management system
  • Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services.
  • Completing other duties as assigned
  • Communicating medical information to a nonmedical audience

Requirements:

  • Have written and verbal communication skills
  • Have good customer service and customer resolution skills
  • Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
  • Able to work effectively in a team environment
  • Have a basic understanding of medical terminology
  • Have attention to detail, time management, and decision-making skills
  • Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment.
  • Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall.
  • Have 2 years relevant experience in telephonic customer service
What we offer:
  • health benefits
  • dental benefits
  • vision benefits
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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