Concierge Agent Job at Four Seasons (Red Sea)

Concierge Agent

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritiu...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1 - 2 years hotel/resort experience in Front Office
Hospitable, outgoing & customer-oriented
Good city/island knowledge

Job Responsibility

Assist guests with 'Insightful' information about the city/island, major attractions, top restaurants, bars, nightclubs etc.
To offer and arrange car rental, airline and train tickets, office services, local events, cultural events, beauty and barber services, baby-sitting, arranging presents, repairs and shopping for the guests, arrange restaurant bookings
Handle all guests' requests and fulfil them in a timely manner
To be able to inform guests about the hotel & its services
Be able to handle emergencies
Work closely with Front Desk staffs and provide assistance when needed
Assist the Concierge Manager to maintain comprehensive Concierge Database of information both computerized & hard copy for guest' reference and regularly update them
To work closely with Front Office in handling of groups, VIPs, return guests etc., to establish a rapport with return guests
To be well informed of activities available, i.e. theatre, arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours etc.
On quarterly basis, visit new attractions in the city & update

Fulltime

Concierge Agent

At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in ...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Concierge, Front Office, or Guest Services role is preferred
Strong knowledge of the local area, attractions, and services
Excellent communication and interpersonal skills
Ability to multitask and remain calm under pressure
A passion for delivering luxury service and creating memorable experiences

Job Responsibility

Greet guests warmly and provide personalized assistance throughout their stay
Offer recommendations and make arrangements for dining, transportation, tours, and activities
Coordinate with internal departments to fulfil guest requests efficiently
Handle guest inquiries, complaints, and special needs with professionalism and discretion
Maintain up-to-date knowledge of local attractions, restaurants, and events
Assist with bookings for tickets, spa services, and other guest experiences
Ensure smooth communication between guests and external vendors
Uphold brand standards and contribute to the hotel's overall guest satisfaction scores

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Concierge Agent

Reporting to the Director of Guest Services and Chief Concierge, the Concierge A...

Location

United States , Seattle

Salary:

25.61 USD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Prior hospitality experience preferred
Must hold valid authorization to work in the USA
Availability to work evenings, weekends, and holidays

Job Responsibility

Maintains complete knowledge of all Olympic features, services, attractions, amenities, locations, and hours of operations
all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance, etc.
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guest with dining reservations and handling group/ special occasions dining needs
Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
Act as a liaison and resource for other departments and employees of the Hotel
Constantly be aware of daily functions and promotions in the hotel
Personalize pre – arrival communication to VIP ALL members offering Concierge services

What we offer

Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Medical, dental, and vision insurance available to employees and their families. Free base insurance available to employees only
Learning programs through our Academies
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!

Fulltime

Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism
Assures that desk collateral and information for restaurants, museums, local attractions, maps, and directions are updated as needed
Processes incoming and outgoing packages, messages, and mail in an accurate and timely manner
Assist all departments during crunch times (queues) and ensure there is a smooth operation at all front of house areas

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Concierge Agent

Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure
Strong local knowledge and passion for creating memorable guest experiences
Excellent communication and interpersonal skills
Professional presentation and problem-solving abilities
Suitable candidates must be eligible to work in Saudi Arabia
Fluency in English is essential

Job Responsibility

Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup
Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests
Coordinate with departments and external partners to fulfill guest needs efficiently
Maintain accurate guest profiles and preferences to support personalized experiences
Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay
Manage guest feedback and respond professionally to any service concerns
Maintain up-to-date knowledge of local attractions, dining options, and unique experiences
Support in the creation and refinement of concierge procedures and guest service standards

What we offer

Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Paid home leave tickets
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development

Fulltime

Concierge Agent

About the location: An architectural icon in the heart of Saudi Arabia’s vibrant...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1 year of front office or related work experience is preferred
Previous experience with Opera PMS preferred
Ability to quickly and positively establish rapport is required
Strong command of the English language, both written and oral are required
Excellent commitment to service and teamwork
Ability to obtain a clean criminal record check
Great attention to detail and the ability to work in a fast-paced environment

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Competitive Net Salary in a Tax-Free Environment
Competitive housing allowance
Transportation Allowance
21 days’ vacation
10 days Public Holidays per year
Paid home leave tickets
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program

Fulltime

Concierge agent

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritiu...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Written, spoken and reading proficiency in the English & French
1 – 2 years hotel/resort experience in Front Office
Hospitable, outgoing & customer-oriented
Good city/island knowledge

Job Responsibility

Assist guests with “Insightful” information about the city/island, major attractions, top restaurants, bars, nightclubs etc.
To offer and arrange car rental, airline and train tickets, office services, local events, cultural events, beauty and barber services, baby-sitting, arranging presents, repairs and shopping for the guests, arrange restaurant bookings
Handle all guests’ requests and fulfil them in a timely manner
To be able to inform guests about the hotel & its services
Be able to handle emergencies
Work closely with Front Desk staffs and provide assistance when needed
Assist the Concierge Manager to maintain comprehensive Concierge Database of information both computerized & hard copy for guest’ reference and regularly update them
To work closely with Front Office in handling of groups, VIPs, return guests etc.
To be well informed of activities available, i.e. theatre, arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours etc., and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc., for guest
On quarterly basis, visit new attractions in the city & update

Fulltime

Concierge agent

Main Duties: Be knowledgeable about hotel facilities, updated on activities, pro...

Location

Egypt , Cairo

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Fluency in English, secondary language preferred
Minimum of 1 year previous experience in a customer service industry
Must have the ability to handle a multitude of tasks and Guest requests
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Knowledge of Opera or Opera cloud Property Management System an asset

Job Responsibility

Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests
Act as an ambassador of the hotel and provide assistance to a variety of requests
Maintain a network of service providers for efficient conduct in coordinating guest requirements
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel
Respond to queries positively
Develop guest preference records and guest history
Follow through all endorsements at the concierge and ensure completion
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently
Be transparent and responsible on matters involving finances

Fulltime

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