Concierge - Overnight Bell Attendant, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join The Westin Melbourne as a Concierge - Overnight Bell Attendant, providing exceptional service to guests and upholding wellness-focused hospitality values in a fast-paced and collaborative environment. Be part of an international hotel network offering career growth opportunities, training, and exclusive benefits.

Job Responsibility:

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
Assist the Concierge team in general operational tasks whilst supporting other front office associates
Be an expert on the hotel and the surrounding area, reinforcing commitment to wellness inside the hotel and beyond
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
Plan and execute team building activities for associates, creating a people-first environment and enhancing their overall wellbeing
Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
Be the main point of contact for all external and internal clients for the department
Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner

Requirements:

A valid Victorian Driver’s License
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Able to work overnight shifts

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Concierge - Overnight Bell Attendant