Concessions Supervisor

• Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive
• Oversees Concessions and Bar Staff during events
• Trains Concessions and Bar on department standards and procedures
• Must be able to read and understand par sheets, stand sheets and requisition orders
• Maintains existing equipment needed for outlet areas and Bars
• Orders all replacement items and equipment under the direction of the Concessions Manager
• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
• Coordinates with Kitchen on the timing and production of functions
• Must possess effective communications skills to liaise between Kitchen and Warehouse Teams
• Must possess effective pre-planning and execution skills
• Must have strong and effective floor operations skills
• Communicates with the Event Manager to make all necessary schedule changes for all functions
• Follows responsible alcohol service policies
• Supervises and coordinates Concessions Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
• Receives and facilitates any catering guests' requests and orders
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Concessions Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell when for maximum profitability
• Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with warehouse and Concessions Manager
• Maintain a clean, organized, stocked and safe area
• Immediately reports any low inventory and safety and maintenance issues to Concessions Manager
• Completes and assists Concessions and Bar staff with opening and closing duties as outlined according to departmental standards
• Responsible for performing end of month inventory for all Concession and Bar areas according to inventory standards.
• Oversee proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met
• Be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss operational plans, etc
• Take initiative in recommending and implementing new standards or systems with Concessions Manager's approval
• Fosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivity
• Adheres to the utmost client confidentiality.
• Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.
• Other duties as assigned

• Must be a minimum 21 years of age
• Bachelor's Degree (BA) in Food & Beverage Management or related field desired
• Previous customer service and cash handling experience is a plus
• Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience
• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge of food production techniques, purchasing, and sanitation procedures
• Excellent written and verbal communication skills
• Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
• Must be able to work evenings, weekends, and holidays
• Food Handlers Card
• TIPS Certified
• Ability to provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
• Ability to work with minimal supervision
• Ability to interact with all levels of customers and staff including management
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Communicate effectively both verbally and in writing with all staff and vendors.
• Be detail oriented
• Present a professional appearance and demeanor at all times during the workday
• Excellent organizational and planning skills
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Computer and Technical Skills to operate modern office equipment including computer, fax, phone, and copy machine
• Must be energetic, outgoing leader that is self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
• Must be knowledgeable of State and Local Health and Alcohol ordinances and the implementation of these ordinances
• Positive attitude and neat appearance
• Work ethics encourages strong urgency and quality in a team environment
• Must have basic math ability to accurately count inventory
• This position requires standing, walking, bending and lifting 25lbs. throughout the day as well as working at the computer
• irregular hours will be required. May be required to work with hazardous chemicals/substances. While performing the duties of this job, the employee is regularly required to move around the facility
• to stand for long hours during events.
• This position may require work inside or outside of the building, as needed by events.
• This position requires stooping and lifting. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Must be able to pass background.

• Bachelor's Degree (BA) in Food & Beverage Management or related field desired
• Previous customer service and cash handling experience is a plus

The company will cover the cost of the training and compensate employees for the time spent completing the course.