Concessions Snack Bar Attendant-cook Job at 7 Clans Casinos (Newkirk)

Job Description

This position is responsible for taking food orders, cashiering, preparing, and cooking orders, serving food and beverages, prep work and stocking for the next shift/day, and the overall cleanliness of the work area. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

Job Responsibility

Taking food orders, cashiering, preparing, and cooking orders, serving food and beverages, prep work and stocking for the next shift/day, and the overall cleanliness of the work area
Greet guest and team members eagerly upon arrival to the casino/hotel, always maintain an initiative-taking guest service approach
Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards
Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter
Ensure the operational effectiveness
Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff, and community with integrity while maintaining a working environment that encourages cooperation and respect for all
Help in maintaining a workplace that is comfortable, clean, and fun
Helps ensure the smooth delivery of food products as pertains to customer service and the delivery of the guest’s wow factor
Seeks help/advice from the department supervisor or manager as needed
Strives to improve the overall operation of the restaurant and the customer experience by quick, professional interaction with our casino guests and staff
Interacts positively with customers daily to ensure 100% customer satisfaction as pertains to the restaurant service
Leads by example, follows direction, and ensures all aspects of the operation are met and delivered
Always mindful of ways to save/generate revenues for the casino, especially pertaining to the restaurant operations
Ability to up sell items and provide item suggestions
Holds him/herself accountable above all normalcies for the good of the department
Knows his/her weaknesses and seeks help/advice in those areas
Accepts full responsibility for all failures and fixes said failures ASAP
Knows and follows all casino policies and procedures
Attends all meetings that are required
Follows all city, county, state, federal & tribal laws
Understands that it takes a TEAM to accomplish our goals, vision, and objectives
Under all circumstances, reaches towards calmness, tact, and creativity to ensure the continued confidence of the public and co-workers (Maintain Control)
Provide fast, friendly, professional, and responsive customer service to casino guest & staff
Able to multi-task: able to serve multiple guests and tables at one time
Must know menu items and daily special and assist in maintaining all plate presentation and consistency
Knows and promotes current casino events and programs and is able to asset guest with questions
Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the customer
Any other duties as needed and/or assigned
Complete all assigned duties as required
The ability and drive to deliver genuinely great service and to create a warm and friendly atmosphere for our guests
Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino

Requirements

Prior customer service in a demanding environment preferred
Must have excellent customer service/communication skills
Must maintain a neat and professional appearance
High school diploma or GED
At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
Basic knowledge of our POS systems
Must be able to control the flow of the cash points and the balance of the guests flow to the staff
Must be accurate in taking payments from the guests and maintain all documents required by casino and our accounting firm
Must always utilize a counter fit pen when receiving currency of $ 20.00 and above
Must maintain a perfect balance no cash shorts or long for each shift
Good people skills and knowledge of computers, basic understanding of F&B equipment
Available to work required schedule which may include nights, weekends, holidays, and overtime when needed and/or required
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
Otoe Missouria Gaming Permit
Liquor License (May be required based on location)
Must be able to lift at least 30 lbs. and push, pull or drag up to 60 lbs.
Team Member must be able to stand for extended periods of time

What we offer

shift differential
tips

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Concessions Snack Bar Attendant-cook

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