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This position is responsible for taking food orders, cashiering, preparing, and cooking orders, serving food and beverages, prep work and stocking for the next shift/day, and the overall cleanliness of the work area. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).
Job Responsibility:
Taking food orders
Cashiering
Preparing and cooking orders
Serving food and beverages
Prep work and stocking for the next shift/day
Overall cleanliness of the work area
Greet guest and team members eagerly upon arrival
Assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Makes effort to keep informed of company information and communications
Ensure the operational effectiveness
Serve as a role model to staff and management
Help in maintaining a workplace that is comfortable, clean, and fun
Helps ensure the smooth delivery of food products
Seeks help/advice from the department supervisor or manager as needed
Strives to improve the overall operation of the restaurant and the customer experience
Interacts positively with customers daily to ensure 100% customer satisfaction
Leads by example, follows direction, and ensures all aspects of the operation are met and delivered
Always mindful of ways to save/generate revenues for the casino
Holds him/herself accountable above all normalcies for the good of the department
Knows his/her weaknesses and seeks help/advice in those areas
Accepts full responsibility for all failures and fixes said failures ASAP
Knows and follows all casino policies and procedures
Attends all meetings that are required
Follows all city, county, state, federal & tribal laws
Provide fast, friendly, professional, and responsive customer service to casino guest & staff
Able to multi-task: able to serve multiple guests and tables at one time
Must know menu items and daily special and assist in maintaining all plate presentation and consistency
Knows and promotes current casino events and programs
Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the customer
Complete all assigned duties as required
Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino
Requirements:
Prior customer service in a demanding environment preferred
Must have excellent customer service/communication skills
Must maintain a neat and professional appearance
High school diploma or GED
At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
Must be able to control the flow of the cash points and the balance of the guests flow to the staff
Must be accurate in taking payments from the guests and maintain all documents required by casino and our accounting firm
Must always utilize a counter fit pen when receiving currency of $ 20.00 and above
Must maintain a perfect balance no cash shorts or long for each shift
Good people skills and knowledge of computers, basic understanding of F&B equipment
Available to work required schedule which may include nights, weekends, holidays, and overtime when needed and/or required
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
Must be able to lift at least 30 lbs. and push, pull or drag up to 60 lbs.
Must be able to stand for extended periods of time
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