Concession's Attendant

• Taking food orders
• Cashiering
• Preparing and cooking orders
• Serving food and beverages
• Prep work and stocking for the next shift/day
• Overall cleanliness of the work area
• Greet guest and team members eagerly
• Assist with guest questions regarding promotions, events, specials
• Maintaining attendance to ensure coverage
• Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes
• Help in maintaining a workplace that is comfortable, clean, and fun
• Helps ensure the smooth delivery of food products
• Strives to improve the overall operation of the restaurant and the customer experience
• Interacts positively with customers daily to ensure 100% customer satisfaction
• Always mindful of ways to save/generate revenues for the casino
• Ability to up sell items and provide item suggestions
• Knows and follows all casino policies and procedures
• Attends all meetings that are required
• Follows all city, county, state, federal & tribal laws
• Provide fast, friendly, professional, and responsive customer service
• Able to multi-task: able to serve multiple guests and tables at one time
• Must know menu items and daily special and assist in maintaining all plate presentation and consistency
• Knows and promotes current casino events and programs
• Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the customer
• Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino

• Prior customer service in a demanding environment preferred
• Must have excellent customer service/communication skills
• Must maintain a neat and professional appearance
• High school diploma or GED
• At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
• Must be able to control the flow of the cash points
• Must be accurate in taking payments
• Must always utilize a counter fit pen when receiving currency of $ 20.00 and above
• Must maintain a perfect balance no cash shorts or long for each shift
• Good people skills and knowledge of computers, basic understanding of F&B equipment
• Available to work required schedule which may include nights, weekends, holidays, and overtime
• Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
• Must be able to provide all documents required to show the incumbent is eligible to work in the United States
• Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
• Otoe Missouria Gaming Permit
• Liquor License (May be required based on location)
• Must be able to lift at least 30 lbs. and push, pull or drag up to 60 lbs.
• Must be able to stand for extended periods of time

At least six (6) months’ server experience in a full-service bar and/or restaurant preferred