Concession Manager Job at The Dune Group (London)

Concession Manager

Location

United States , Bellevue

Salary:

65000.00 - 75000.00 USD / Year

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
You are a doer
You're a team player
You're humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)

Job Responsibility

Driving sales conversion and exceeding targets through exceptional customer service, building a client business and leading services experience through permanent jewelry and piercing
People management and coaching to deliver the above
Maximizing store efficiency through operations management
Deliver sales budget through the implementation of an action orientated business plan
Monitor and drive store and team KPIs
Deliver a consistent and exceptional standard of customer service through your sales team
Be a brand ambassador, setting the standard for exceptional Customer Journey experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader & Nordstrom company guidelines to drive repeat business, setting the example for your team to follow
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these

What we offer

Full time hours of 40 per week
Competitive base salary and vacation entitlement
Opportunity to earn quarterly bonuses
Private Healthcare Scheme
401K
Generous staff discount

Fulltime

Concession Manager

Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized...

Location

United Kingdom , Tunbridge Wells

Salary:

Not provided

Tommy Hilfiger

Expiration Date

Until further notice

Requirements

Extensive experience in connecting to consumers in a brand retailer is essential
Experience with retail operations, budgeting, planning, sales and people management
Previous people management experience and act with purpose to resolve conflict and unproductive disagreements
Effective communicator with the ability to cultivate belonging
Collaborate to win and recognize and celebrate the contributions and achievements of others
Courageous in giving feedback that promotes positive behavioral change
Adapt fast and work with pace
Energetic and inspire trust showing a clear presence on the shop floor

Job Responsibility

Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability
Identifying opportunities and collaborating with others to grow the business or improve performance
Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner
Perform Manager-on-duty functions
manage store opening/closing functions and the sales floor
Ensuring 'door to floor' best practices, visual merchandising directives and standards for sales floor and back room are being executed
continually review standards to ensure clear and consistent execution
Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives
Align activities to ensure business goals are met
Analyzing store level reports and creating action plans to improve results

Parttime

Concession Manager

The Concession Manager role is an exciting opportunity to help drive sales and e...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Concession Manager

The Concession Manager role is an exciting opportunity to help drive sales and e...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs
Be a brand ambassador, setting the standard for exceptional customer experience
Develop and maintain client relationships
Network to build and maintain key relationships with corporate and local clients
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training
Coach and develop your team through feedback and regular performance reviews
Manage the team in accordance with company policy and procedures
Support the recruitment process

Fulltime

Concession Manager

You’ll join our vibrant team in Brown Thomas Arnotts where you will play an inte...

Location

Ireland , Dublin

Salary:

Not provided

The Dune Group

Expiration Date

Until further notice

Requirements

Leadership experience where you’ve inspired and motivated a team
Confidence, enthusiasm, and positivity
Passion for supporting your team in their development, whilst leading them to deliver excellent customer service
Proven ability to drive and deliver KPI's to achieve successful results
Excellent attention to detail, enabling our stores to stay flawless
Experience in implementing store processes whilst looking for ways to improve them

Job Responsibility

Play an integral role at the heart of our business
Inspire our teams to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience
Make sure that customer service is a priority
Ensure our teams are happy and motivated
Drive the success of your store

What we offer

Friendly and open culture with plenty of opportunity for development
A competitive bonus scheme which rewards the teams’ sales efforts
Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
60% employee discount on Dune products
Competitive Holiday
Flexible working & understand the importance of work-life balance
Company pension scheme
Employee awards where we celebrate success and reward commitment
Team incentives and socials
Company growth and opportunity

Fulltime

Concession Manager Galeries Lafayette

Jil Sander is an international luxury brand led by design, quality and functiona...

Location

France , Paris

Salary:

Not provided

OTB

Expiration Date

Until further notice

Requirements

Minimum 3–4 years of experience in luxury fashion retail, preferably in a managerial role
Proactive, enthusiastic, with strong fashion awareness and business acumen.

Job Responsibility

Lead, inspire and develop the store team to foster a high-performance and client-centric culture
Coach and support team members to achieve individual and collective targets
Oversee recruitment, onboarding, training and ongoing development of staff
Manage scheduling and rostering in line with business needs and budget
Drive sales performance, productivity and profitability, ensuring achievement of targets and KPIs
Monitor and manage P&L, controlling costs and optimizing store efficiency
Develop and maintain strong relationships with key clients and local stakeholders
Lead CRM initiatives and client development strategies to strengthen long-term relationships
Oversee and promote long-distance and omni-channel sales opportunities
Ensure store standards are consistently maintained at the highest level in line with brand guidelines

Fulltime

Assistant Concession Manager

At Monica Vinader, we believe luxury should be empowering, long-lasting and resp...

Location

United States , Bellevue

Salary:

50000.00 - 60000.00 USD / Year

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment

Job Responsibility

Support the Concession Manager and being the 'go-to' person when you are the most senior Management Team member on shift
Driving sales and exceeding targets through exceptional customer service, building a client business and leading conversion in our Services offerings
Piercing, Welding, Engraving and Monogramming
People management and coaching to deliver the above
Maximizing store efficiency through operations management

What we offer

Full time hours of 40 per week
Competitive base salary and vacation entitlement
Opportunity to earn quarterly bonuses (OTE of $5000 p/a)
Private Healthcare Scheme
401K
Generous staff discount

Fulltime

Boutique and Concession Manager

You’ll be a people focussed, product passionate, inspiring and innovative leader...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A solid background in Retail Management
Experience in a busy selling environment, ideally within a luxury brand
Demonstrable experience in high service guest interaction and customer relationship management
Natural leadership skills to get the best of your high performing team both individually and collectively
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving and driving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Confidence with managing performance concerns and supporting the employee to success
Manage the team in accordance with company policy and procedures, escalating issues as they arise

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Retail management Bonus
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance

Fulltime

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Concession Manager

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