Concession Manager Jobs

Monica Vinader

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Concession Manager role is an exciting opportunity to help drive sales and exceed targets through exceptional customer service and building a client business; people management and coaching to deliver the above; maximise store efficiency through operations management.

Job Responsibility:

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Implement approved brand and product training program across your team to ensure consistent and effect styling advice and inspiration to all customers
Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents brand at all times
Ensure in store experience is in line with the guidelines and Brand standard
Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
Ensure accurate payment processing and cash handling through regular training of your team
Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Requirements:

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Nice to have:

You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner

Additional Information:

Job Posted:
December 10, 2025

Work Type:

On-site work

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Concession Manager