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Concession Leader

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Social Value Portal Ltd

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Location:
United Kingdom , Milton Keynes

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

Job Responsibility:

  • Develop the best team: create a high performing team where diversity is celebrated and every individual feels valued, respected, and included
  • champion equity, empathy, and understanding
  • encourage dynamic discussions and invite ideas and different perspectives
  • create a culture that embraces honest feedback
  • give praise, share successes, coach and challenge
  • Always be Customer focused: nurture a welcoming and fun environment
  • deliver an engaging and memorable customer experience
  • be culturally connected
  • develop and maintain key customer relationships using instore CRM tools
  • Be commercially driven: demonstrate a commitment to driving your business
  • be influential and develop a network to help deliver your goals and accelerate store growth
  • demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities
  • lead and deliver operational excellence showing respect and consideration for people, product and your environment
  • Care about people and the planet: embody our Values in all you do by being honest, dynamic, and community spirited
  • support Mulberry to deliver an inclusive culture
  • incorporate environmentally and socially responsible practices into your work

Requirements:

  • Inspiring
  • Engaging
  • Agile
  • Perceptive
  • An experienced Leader (preferably within luxury fashion but not essential)
  • In love with fashion!
What we offer:
  • Competitive basic salary
  • Bonus
  • Product allowance
  • An enviable staff discount and exclusive access to staff sales
  • Extra day off for your birthday
  • Pension Contributions & Life Assurance
  • Training and development opportunities
  • x2 paid volunteering days per year
  • Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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