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Concept Owner, Sales and Service

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Valmet Inc.

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Location:
Finland , Vantaa

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a talented and experienced Concept Owner to join our Valmet IT Sales & Service domain, part of Valmet’s IT Process Domain function. Our mission is to design, deliver, and manage the lifecycle of IT solutions that support business capabilities across Sales, Service, Marketing, CPQ, and eCommerce. Concept Owner could be defined as a hybrid role between an IT architect and a business analyst. You will collaborate closely with business stakeholders on capability development needs, ensuring our technological solutions are aligned with enterprise architecture principles, scalable, and enabling real value creation. As a Concept Owner, you will play a key role in ensuring end-to-end alignment of processes and development roadmaps, translating business requirements into technical solutions that drive growth, efficiency, and an improved digital experience for our customers and internal stakeholders.

Job Responsibility:

  • Own and develop the Sales & Service solution concept, ensuring alignment with Valmet’s business strategy, enterprise architecture, and overall IT vision
  • Collaborate closely with Sales, Service, Marketing, CPQ, and eCommerce business stakeholders to understand their needs and translate them into solution concepts, IT system development proposals, and actionable plans
  • Design and manage end-to-end solutions across CRM, customer service, field service, digital sales, quoting/CPQ, marketing automation, and customer digital channels
  • Collaborate closely with IT architects to evaluate technology options, ensure architectural coherence, and guide system design decisions
  • Work with development teams and vendors to ensure high-quality delivery of enhancements, projects, and releases
  • Evaluate and support adoption of modern technologies (e.g., Salesforce platform capabilities, Azure App Services, API integrations, integration platforms, data/AI-driven use cases)
  • Ensure solutions adhere to security, data privacy, architectural, and lifecycle management standards
  • Facilitate cross-functional collaboration across sales, service, marketing, product management, IT governance, and architecture teams
  • Monitor industry trends and proactively identify opportunities to improve Valmet’s digital sales & service experience

Requirements:

  • M.Sc./B.Sc. level degree in Computer Science, Information systems or another applicable field
  • Proven hands-on experience in CRM, Sales, Service, Marketing, or eCommerce processes, ideally in a global industrial or complex B2B environment
  • Solid understanding of IT concepts and technologies, especially in the Salesforce platform, including: In-depth knowledge of Salesforce (Sales, Service, Marketing, Commerce and Experience Cloud, Data 360
  • API design and integration patterns
  • Knowledge of Azure cloud services (e.g., App Services, Integration Services) is seen as an advantage
  • Experience with enterprise architecture frameworks
  • Data and analytics platforms
  • AI/ML concepts and how they enable customer-facing processes
  • Ability to understand business needs and translate them into scalable, practical, and modern IT solutions
  • Experience working with product owners, architects, developers, vendors, and business leadership stakeholders
  • Strong communication, facilitation, and stakeholder management skills
  • A proactive mindset with the ability to drive change and challenge existing practices
  • Fluent spoken and written English is essential

Nice to have:

  • Other language skills are regarded as an advantage
  • Previous experience in concept ownership, solution architecture, or senior business/IT analyst roles is a strong plus
  • Salesforce & TOGAF certifications are highly appreciated
What we offer:
  • Opportunities for growth, learning, and contributing to Valmet’s digital transformation journey
  • Work in a cross-functional, international environment with modern technologies and forward-thinking colleagues
  • We encourage our employees to a healthier lifestyle by being a smoke-free Workplace

Additional Information:

Job Posted:
January 24, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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